HELLY87 and BRUSSELS83 i was in this situation last week. I rang advice line, pressed 8 then 3 and asked for urgent call back, they can request these I received call about an hour and half later and spoke to progress team told them i needed passport within 2 weeks as balance due and that I was feeling very anxious They put an alert on the application and it was approved, printed and delivered in4 days. It s worth a try