Reply To: New Passport Upgrade Service!

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#17377
Ellieined
Participant

Brilliant, thanks @lindsay11uk. Am a bit puzzled by the new ‘6 weeks rule’ though. Is it from application or from receipt of documents?
My daughter’s passport is stuck in Glasgow, in the manual processing hellhole – despite the straightforward renewal being submitted online. I applied on 26th April, documents were received on 2nd May but acknowledged on 6th May. We fly in 9 days. I had no clue foreign official documents (her EU passport) would be confiscated throughout the process, and released only after approval (France doesn’t ask for foreign passports when renewing French passports). It has a considerable impact, considering the process can take over 14 weeks, and kids’ passports are only valid for 5 years….
I have been told to expect a call from the upgrade team – still waiting. I have also emailed the Glasgow upgrade team but haven’t heard back. My MP’s team has also asked for my daughter’s passport to be released.
I am wondering if I should just go to the office on 21st or 22nd.
Thoughts?
Thanks so much to everyone for their help!!

  • This reply was modified 2 years, 3 months ago by Ellieined.