@Lindsay
it was customer management team. she requested my upgrade and she told me to send travel details etc to Liverpool upgrade team email.- i didn’t/haven’t received any email back, no acknowledgement, nothing..She also said i have sent wrong certificate.
i spoke to someone else yesterday (13th)- she said she would put a note on the system and request Liverpool office try and find the document from mail room. She took my Royal Mail Tracking number and put it on system apparently.
i was on web chat today (14th) he said,
“I can confirm that the office is currently taking action regarding upgrading / expediting your application. They have been
notified of your date of travel on 22/06/2022.
The most recent note from the office is on 13/06/2022 on 8:51.
I would advise to allow more time for the office to take further action”
“This notes adds a tracking number regarding a sent birth certificate that was received on 10/06/2022”
So i guess its just a waiting game now.
@Ellienied – truth be told.. nobody really knows ‘when’ this 6 weeks starts/ends! – i was told by one advisor it is ‘when the documents are Received’, another advisor said from when ‘it goes into Processing’
one even told me from when you submit it!