I have found reading accounts very helpful and so wanted to share my own experience and wait time.
Adult renewal
Monday 6th June – Application submitted
Monday 6th June – Application received
Tuesday 7th June – Sent old passport (by courier with same day delivery, delivered to Durham at 12:15)
Wednesday 8th June – Text received “Remember to send your old passport to…” (even though the passport was already at their Durham office)
Thursday 9th June – Nothing
Friday 10th June – Nothing
I will update tomorrow.
