Reply To: Open Letter

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#18489
josh182
Participant

Thanks for everything you’re doing Andy. It’s been 6 weeks for me with no updates which has been a pain… On Monday I was on hold for an hour and a half total and the first person I spoke with told me their headset was broken and so they were struggling to hear me (I could hear fine, so we worked through it with lots of repeating everything back multiple times).

Today I got through with no hold time at all but unfortunately there was a problem with the system and they couldn’t actually see my application details… As well as all the impacted travellers, I feel for the people working at the passport office as they’re obviously not getting the training/support/tools necessary to overcome the backlog.