I emailed these yesterday as my 10 weeks are already up and when I used webchat yesterday the advisor told me my application is still waiting to be examined !!- so they have had it all this time at the Durham passport office and it hasn’t even been looked at yet – its my first application for a passport too so I’m likely to need an interview and was looking to travel 8th august, ive been chasing it for ages, involved MP, filled in enquiry forms, rang advice line, always getting contradicting info, filled in complaints forms and eventually emailed expedite team yesterday, I got the auto reply to it so hopefully that starts something off as they have had my application at the Durham office since 25th April (which I received and email for- but no updates since), I sent it on 13th April using post office check and send, paper application who advised me of 10 week wait, which was ok as nothing booked and she advised me not to book anything till received passport which I haven’t thinking that 10 weeks gives me more than enough time even if slightly delayed but to hear its not even checked and passed the 10 weeks wait was more than disappointing as people are waiting to book their summer holidays once I get this passport.