Empathy for you all. The biggie is when you pass 10 weeks AND have only 2 weeks to fly. My son’s was stuck in Liverpool. Applied 27 April on line but a real person did not look at it till 3 July. My MP was brilliant. She found out in one call, about 1 hour after I spoke with her office, what the issue was.
I’ve asked her to raise in parliament as I take issue at being told I have not paid the correct fee when I paid what was due which was child renewal. Not my fault it took so long that he then became an adult.
I phoned and emailed expedited, escalated and Liverpool direct numerous times. I phoned advice line last Tuesday when I knew the problem was a payment, paid on Wednesday and collected it on Thursday – from an office 4 hours away. Will be claiming fuel and costs and a day off work.
The people I managed to speak to when it was urgent were outstanding. They really will do all they can to help.
We fly tomorrow. You will get there too.