Reply To: Durham

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#18729
clee
Participant

My son’s passport has been stuck at Durham for over 10 weeks and I’m due to travel with him in 14 days. I’ve been phoning, getting in touch via the web form page. Every time you get a different answer and I can’t seem to get a straight answer as to what the hold up is and what my options are now we are past ten weeks. Does anyone have an email and or telephone number for Durham? Or any other contact emails or numbers that they have had success with?
@neilG are you able to share the escalation upgrade email address please?
Thank you