@Estival I didn’t have anything specific for Durham, just the expedite email as above (got it from another member here). It does say that they won’t do anything unless it is more than 10 weeks, so I think you are correct that you haven’t heard anything as it’s not quite 10 weeks since they sent the text message – that will be when they are counting from. In our case it was 20 weeks since we had submitted application and over 12 weeks since they’d acknowledged receipt of our documents. There had been so many delays and stuff ups though, our documents sat in their mail room for 4 weeks! and then my husband was asked for ridiculous additional information, that hadn’t been requested for any family members previously, and that once received sat there again for another 7 weeks. So I think it was a bit of a no-brainer for the expedite team. How long is it till you hit 10 weeks from the date you got the text message?