@Estival – ive had call backs from them since and mines still waiting to be examined so i have absolutely no idea where about in the process my application even is, i had a call the other day saying they had emailed me regarding an interview despite 2 advisors previous to them telling me i wont need one due to delays, the next person they passed me to said she could see no record of an email invite for interview as not all applicants for first time passport get one (i knew i had definitely not received and invite for one) they’ve told me its awaiting printed and collection then told me I’m back at awaiting examination by a human as already been checked by computer so i am none the wiser for all the chasing ive done – totally disheartened and given up hoping it will come in time. its an absolute joke that everytime they say theyll call you back they either dont fob you off with some excuse or the line gets cut off – still no texts or updates either – Hopefully you have better luck than me