I’ve just used the digital online service for a renewal of an adult passport, no complications, from start to finish seamnless, in total just over two weeks. It all went through Bootle.
Application submitted 15th
Printed on the 31st, delivered same day.
Really efficient and smooth running service, there’s obviously some blips that slip thrpough the cracks but all in all, my experience was first class.
Well done HMPO.
