Reply To: New passport faulty?

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#19888
Upsidedown
Participant

Hi, my husband used his new passport when we arrived in the UK last month and when we got to Heathrow it wouldn’t scan. He ended up having to go to a counter where the staff member said the chips are often dodgy. He banged the passport on the counter and then it worked!

I wouldn’t worry about the holes, it is the chip that matters.

  • This reply was modified 1 year, 9 months ago by Upsidedown.