Reply To: Hemel – missing Special Delivery documents? Home › Forums › General Passport Application Discussion › Hemel – missing Special Delivery documents? › Reply To: Hemel – missing Special Delivery documents? January 3, 2023 at 4:14 pm #20758 ft247Participant A friend has just renewed their passport via Hemel. Old passport delivered (Special Delivery) on the 29th and receipt acknowledged today 3rd January. That’s only a two working day delay between receipt and acknowledgement.