Hi there, same thing happening to me I’m afraid, except it was my in-date foreign passport! Spent numerous hours on the phone and emailing someone but was told last week that they have in fact lost my foreign passport!!! Disgusting service at Bootle! I even paid extra for DPD to return my old documents safely. All in all they took about a month to process my application, but I am furious that they lost my foreign passport. I’m going to have to go to the embassy in London to get a new one which will cost me time and money. Bootle needs an overhaul- shocking service. Did you get your new passport in the end?