Reply To: Only one birth certificate acknowledged but 2 sent in same envelope

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#22798

Hi Kat

I called the passport telephone helpline and asked them to look into it (after 11 days of the documents being received). They noticed 2 birth certificates had been scanned into one application. They raised a “case” with another team. They called me back the next day and sorted it there and then on the phone.

give them a call. Also mention that you have a travel date booked and they can add it to the application, they said it may help speed it up. Best of luck.