Any update on this?
I am applying for First Child Passport (Overseas) – Docs were received 12th April – haven’t heard anything yet? Have spoken with them a few times over the phone stating the urgency behind it – they did raise an alert on the application and someone did ring back but on the wrong number and left a voicemail saying to call back on the standard number if I still need assistance – which is disheartening considering there was context behind it and they could’ve left me a direct number with an extension or an email address at least. Anyway rang back and let the adviser know I missed the call so they raised a second alert to which no one had rang back.
