I have applied to renew my British National (Overseas) passport online because my passport will expire this year and I need it to prove my identity overseas.
I submitted my online application on June 21, 2020, and mailed my application on June 30, 2020. It was signed as received on July 3, 2020, but so far the HM Passport office at Liverpool has NOT updated its status to document received nor being processed. It is already one month from the actual arrival.
I heard from some other discussion forums in Hong Kong that some applications arrived between July 8 and July 13 are being processed now.
What happened?