Really grateful to those who posted above, particularly the last two contributions who’ve had a 21 day turnaround on a child renewal, as it gives me hope that the adult renewal we submitted online 8th August (documents [old passport] received 11th August, nothing else changing) may be due for imminent processing.
Like many I’ve seen on the forum, we checked passports & believed that 12+ months validity was all that was required, not also that the passport would be 3 months short of 10 years old on return. We booked a holiday for later next week, then realised the mistake & sought online renewal via the standard mechanism, not realising (a) there was a possible 10 week turnaround or (b) that we could have paid extra to go fast track.
If I can’t see the application moving into processing by lunchtime today I’m going to give their help line a call to explain the circumstances, apologise & ask if there’s anything that can be done to prioritise it.