Hi Stevep, I definitely think it was the conversation that made the difference. I received a reply to the email once the passport had been received by me so it may not be as speedy. I think you could state your ‘travel date’ as your holiday date with your hand on heart, since this is when you will have to travel for your wife to get her hard earned holiday. They didn’t ask for any details, just ‘date of flight’ so I would do what you can. If they can get a note on file today, it looks like it should get in the system any day now ( avge 5 days) and if the note is there when opened it should be pretty quick!