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Hi Hannah, We’re in the same position as you and due to fly on the 23rd Oct! It’s all very stressful and I despair at the varying responses we get back from the customer service team when we call them (heading towards a dozen calls made!). Last week we were told given the timeline below we are likely to get my sons passport in time to the latest comment this morning stating it may take up to 5 weeks from now!!!!
We’re not sure how long we can wait now before having to cancel the holiday and loose a small fortune. All we want is a true update and to speak to someone close to the application. The guidance is very misleading and if we had known of the “up to 10 weeks processing time” we would of gone fast track!
Application being processed 3:10pm on 11 October 2021
Documents received 3:45pm on 17 September 2021
Application received 9:33pm on 9 September 2021
Identity details received 9:32pm on 9 September 2021
Email sent to person confirming your identity 5:40pm on 8 September 2021
Ask someone to confirm your identity 5:39pm on 8 September 2021
Application submitted 5:39pm on 8 September 2021
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This reply was modified 3 years, 4 months ago by
brm1.