Live in Austria and applied on line in mid-March. My old passport arrived in the UK (Liverpool Office) 3 weeks later. Web-site says being processed 1st May and still waiting. Tried calling as I need urgently to renew my work permit in Malaysia and was told they cannot give me any estimates of when I might receive my new passport. Seems the news on here is inconsistent in so far as waiting times vary tremendously. No alternative other than to wait.