Our latest update:
20 feb: child renewal application
25 feb: signed for documents arrive Liverpool
10 March: I call Liverpool as documents still not showing as arrived. Decision made after consultation
to get supporting documents back so we can travel with those at end of March. Email
confirmation from Liverpool that this will be done within 5-7 working days
16 March: Call Liverpool again as still do not have confirmation from HMPO that documents have been
received. 40 minutes on hold, then a conversation with a lovely staff member, who
unfortunately confirms fears that nothing has been done/ received and so I will not be
getting supporting documents within next two working days. She has marked as urgent and I
should hear something back within 24 hours.
Seems there are various chokepoints in the system but the first thing is the postroom/scanning room. Real issue is they cannot even find my documents in their own system. Until it is scanned, nothing can be returned and so far it’s been 19 days since it was received.
Speechless.