I travel on May 6th. They normally take 14 days from when they receive your documents to process them on the system. Mine did, if that time has gone I would keep calling and telling them any reason you can to make it urgent. I ended up putting in a lost passport request as mine had been 16 days and the next day BOOM they processed my things into the system. Then with my new passport being sent, I had to call them for a week for a tracking number, called last night told them my passport is my only form of ID and without it I have no visa. BOOM I receive a tracking number 5hrs after my phone call. Keep pushing! They only seem to budge when you keep pushing. Don’t let the customer service keep feeding you crap. I eventually told the woman “ok five different types of information now. Get me someone who can give me a tracking number”