Well just received a call back a week later from Slough 🤷♀️ Completely useless – we applied mid February online but your countdown does not start til documents received which for us was 2 March. I asked why some sent to process after ours are approved before ours and its because apparently every one is there for a different reason but the point is they are not being done in order!!
If you have a flight or holiday booked less than 5 weeks from date your documents are logged then not much hope!
They certainly will not try to help or expedite urgent cases! If I hear you didn’t allow 10 weeks once more I will scream 😡 I asked if they were aware of all the complaints on twitter and other forums and she said they hadn’t had a lot of complaints 🤪🤪🤪🤪 looks like our holiday is ruined so cheer’s HMPO 👍