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Hi all. I submitted an overseas application for a first adult passport and was advised to allow 13 weeks for the application to be processed. Tomorrow will be the 13-week mark and the tracking is still sitting at documents received.
Does the 13-week period begin at the date of application or the date of documents received? Even though I paid for express post, my documents took two weeks to arrive in the UK from Australia, so I’m worried that’s set me back.
Is expeditingservice@hmpo.gov.uk the best email to try to move things along? And are they likely to expedite the service when I don’t yet have flights booked? (I’ve been waiting on the passport to book flights, but I’m moving overseas so have left my house/job with the intention to fly on 14 October.)
Thanks!
The clock starts from when you paid, I assume your application is on-line and you paid at that juncture? If you ring the Teleperormance call handlers will tell you a variety of things in relation to when the clock starts- the only consistant is thier inconsistancy. A HMPO officers told me its when they take payment.
When you apply and it gives a time frame, your case 13 weeks that is only a guideline in which they exepect to process your application – its not a contractual obligation or SLA. Yes, I would definatley try to push the application along now.
Personally,if you call I would and ask to be put through to the HMPO proper and see if a HMPO officer will expedite your application. The fact you have been waiting 13 weeks should be cause enough to be put through to the HMPO.
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