83 days and counting…

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  • #17346

    Hi there.

    Application history
    Application being processed 9:57am on 21 April 2022
    Documents received 6:21pm on 25 March 2022
    Application received 1:02pm on 22 March 2022
    Application submitted 1:02pm on 22 March 2022

    We travel on the 26th June and I cannot get through to the ‘Upgrade Team.

    We’ve has several “Urgent” callbacks that don’t materialise, I’ve been given the Escalation email, I’ve included HMPO CEO in that email, I’ve emailed my MP and drank a lot.

    Currently on hold to the upgrade team…1 hour 24 and counting…

    Anyone have any suggestions at all?


    I was like this. Keep ringing advice line, press 8 then 3, tell them its making you ill/anxious and ask to speak to a manager. Ask for an urgent call back. I received one same day and had passport within a week

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