Rang them today as advised. THey said there is an ‘issue’ with the no longer being processed and doesn’t make any difference as examination is the longest stage. I didn’t bother arguing but obviously these passports are just sitting somewhere. I’d be surprised if they knew where. He said he would transfer me to the progress team (?) was put on hold again and he came back to say there was no answer so ring later in the day. I can see that working out.
I rang back again as advised and again was told that the progress team are not answering and they can’t give out the email. Asked me to call back later because ;there are other callers waiting’. I pointed out that the other callers are waiting for their passports and will be told the same as me that the progress team are not replying. So it is a futile excercise. They put hte phone down on me. It is actually a farce.