Hi James, did they call you? I’m waiting for them (complaints) to call back via Twitter. Did you get anywhere? Im so annoyed with them. Literally done nothing on my application at all. “been processed” since 4th June.
I called the number on passport office website – 0300 222 0000 and because they are so busy it went to voicemail and I left a message. They called back within 24 hours on an office number.
I called that office number again on Monday and they said they would get the processing team to call me back within 48 hours. That never happened but like the previous poster my passports been approved today so no longer needed.
I think from other posts that both processing and escalation team are the same people.
Thanks jamesd1874 I will try that as I did book flights in January for august and more than likely are going ahead. Applied two weeks ago and can see a few people have applied at the same time Or after and have had passports approved or on their way!
AJDwaiting and pix6608 – glad to hear yours have been approved – it gives me abit of hope – but still so anxious about it and have a 11 year old son who keeps asking me where his passport is everyday and if we are going to make it on holiday this year!
I submitted mine on the 28ths so hoping maybe sometime next week by your timeline.
I spoke to complaints as you suggested. As we are flying on mid-august I just need to wait another week to escalate so hoping for some progress in that time, so that I dont have to chase them. Both passports stuck at ‘Application being processed’. Fingers crossed!