Does the bank holiday affect processing times

[sofiagrace]

Does anyone know if the jubilee bank holiday will affect processing times? Or will it carry on as usual. I’m waiting for my adult renewal to be approved. Thanks !

[Upsidedown]

I have read elsewhere that they are closing for the jubilee week.

[sofiagrace]

The entire week or just thursday and friday?

[davbell87]

Not sure about the processing centres but I’ve had it confirmed the call centres and web chat is still open but at reduced hours. Hope this means the processing is still working too!

[sofiagrace]

Thanks that’s helpful. Hope you’re right! 🙂

[Good Life]

Hi everyone. I have just been speaking to someone from the customer service team. They said that there are people working (not sure what hours) to process the urgent upgrades onlytoday and Friday. They said there should be a standard processing team working on Saturday as per usual (again, not sure of the hours). I am hoping that she’s right!!

[Alexx]

Hi,
I hope I’ll give you some hope with my timeline, my child’s renewal application which was not an upgrade or an urgent was approved today.

Application history
StatusDate
Application approved 5:41pm on 2 June 2022
Documents received 2:27pm on 10 May 2022
Application received 1:41pm on 20 April 2022
Identity details received 1:41pm on 20 April 2022
Email sent to person confirming your identity 11:30am on 19 April 2022
Email sent to person confirming your identity 8:36am on 11 April 2022
Ask someone to confirm your identity 8:37pm on 7 April 2022
Application submitted 8:37pm on 7 April 2022

[Author]

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