Hello, I’m trying to book an interview for my daughters first adult passport (age17) – we cannot get through on the number and are still waiting for a call back after emailing them. We fly on the 14th August. How long have others waited for a callback? Also how long from interview do you get the passport? Myself, husband and other two children got ours back within 3 weeks – I knew it was too good to be true!
I’ve no idea about the call back I had a remote interview in March and my application was approved an hour later – surprising me as it was a Sunday – once approved it took mine 10 days to be printed, and once the printed update happened I received the passport next day.
I rang the helpline on Saturday and got given another phone number who then gave me another email address – firstname.lastname@example.org they rang us yesterday morning and we have an interview via teams on the 29th – they did ask us date of travel so hopefully just over two weeks before is enough time! On the email state your name, email address, phone number, DOB, PEX number and date of travel – hope this helps
This reply was modified 1 year, 7 months ago by sunshine1980.