I submitted an application to replace a lost passport on 24th April. Travelling in 2 weeks and still no passport.
Please could anyone let me know how I find out which office is dealing with the application?
Application was done online and no documents requested or sent.
Phone 0300 222 000 option 8 then 3 .the wait time can be quiet some time . Have you’re reference number and ask ..I have been waiting since the 21st April ..I have just had mine expedited..I fly the 15th July . I had to prove that I was flying sending an email . But god knows how long that will take . From reading others experiences it could be 72 hours before flying ..good luck
I applied 29th April, was left in ‘identity details received’ I fly 12th July so called the mainline using the options mentioned by jomc2571 on 27th June and then emailed the upgrade team for where my application was processing and my application was approved 2.5 hours after my email, printed 29th June and i just received it today (30th June) around 12:30pm.
NOTE: when you speak to an advisor on the phone advise them you need an urgent upgrade and tell them how many weeks ago you applied and when you travel. – they will not give you the upgrade email. You need to email them unprompted and supply them with a PDF of your travel document this has to show your name on and date of travel and the below info:
Subject line of email should be: URGENT UPGRADE: Travel DD/MM/YYYY
Application Reference Number:
Date of Travel and Proof of Flight (actual PDF not a screenshot):
Last day able to collect passport: