I think today is the last day of hope

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  • #12835
    fingerscrossed2022
    Participant

    We fly on Tuesday and if we do not hear anything from the upgrade team today then i think we will miss our holiday.
    We have been stuck in progressing since the 18th of March
    We applied for the upgrade 2 weeks before we were due to fly
    We have phoned customer services everyday
    We registered a complaint on Tuesday
    I am have a feeling they may have lost the passport or do not know where it is
    Everyone please send possitive thoughts our way.
    We need all the help we can get

    #12837
    galls
    Participant

    I tried to call them last night, 2 hours I waited then at 8pm it said office closed and cut me off. I have been sitting a processing stage for almost 6 weeks. I fly in 5 weeks and now full on stressed. I work full time and cant sit on the phone for hours on the hope they will answer, live chat isn’t working either. Is there any other number I can call, I have been trying 03001231973

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