New Passport Upgrade Service!

Does anyone know why there is no online premium appointments showing on the website I know everyone is trying to get them but I’m completely beat if I don’t get one in the next few days

I’ve emailed the upgrade teams but I don’t even have any application in to update as I can’t get an appointment can anyone help at all???

I’ve read through this thread and feel utterly depressed and helpless. I’m living abroad so can’t even pop to an office. Does anyone know if the upgrade service for people travelling in 14 days is available for people who applied from abroad? My son’s first passport is in the system and we need to travel back to the U.K. soon

Feckthis I’m not sure. You might be better trying to speak to passport office today and see if they can give you an appointment if you don’t have an application in already

@lib2022 did you get your passport after?

Feckthis they wont look at your application if you haven’t done an application you have to be 14days before travel and the application has to be on documents received or processing. A women from the advice line told me it’s best to look on the evening she looked around 10-11ish and there was apps

It’s so frustrating on the phone. Some people very helpful, others are rude at home and can’t be bothered 😫 can not get through to the upgrade team!

Morning all I’ve just had the call from Belfast! And I go pick it up tomorrow at Peterborough. Keep emailing everyday call everyday hope you all get it!

Yay some more good news 👏 Anyone had any luck with Liverpool? That’s where my sons passports are. I’ve just emailed again 🙈

AS mentioned previously, I got the call yesterday from Peterborough to say my son's passport could be collected from Glasgow post 2pm tomorrow (ie today). I have since had the standard automated messages telling me that the passport has been approved and printed. On the printed message it says it will be sent to the courier etc etc. I am assuming this is just the standard message and that the can't update to say it is available for collection as required. I don't plan to go to Glasgow until tomorrow to collect as I have to fit it around my work. Also, my wife cannot collect the passport despite being on Mat Leave, as I signed the application. The only way she could collect was for me to send a letter (possibly an email) to HMPO giving her permission (not going down this route as too much hassle - luckily I have an understanding boss).

Had call this morning from the Newport office to go pick up my passport at 4.30 we travel on Friday.

Finally good to hear that people are receiving their passports just in time for their travel. My application is into 10th week now and travelling within next two weeks. How can I find out which office has my application? I applied online and sent my docs to Bootle, is it safe to say that's where my application is? Anyone has upgrade team's email for Bootle?

The office dealing iht your application is the one you sent any supporting docs to (if applicable). The Upgrade email addresses are standard format: OffocenameUpgradeTeam@hmpo.gov.uk i.e. GlasgowUpgradeTeam@hmpo.gov.uk

Your best to ring progress team to find out I sent mine to bootle but my passport got application got transferred to Belfast

Thank you arnoldol for the email address. @JadeWinnitt, even the thought of ringing them is quite terrifying but will give it a go once more to see if I could get this information from them.

Hello! Longish-time lurker, now panicker! I'm travelling on May 25 and am waiting for two passports. One renewal after losing a passport that's going through Durham. Timeline: Application being processed 12:06pm on 24 March 2022 Identity details received 11:14am on 17 March 2022 Email sent to person confirming your identity 10:46am on 17 March 2022 Ask someone to confirm your identity 10:44am on 17 March 2022 Application submitted 10:44am on 17 March 2022 And one first child's passport going through Peterborough. Timeline: Application being processed 5:03pm on 26 April 2022 Documents received 11:16am on 6 April 2022 Application received 11:07am on 30 March 2022 Identity details received 11:06am on 30 March 2022 Email sent to person confirming your identity 10:53am on 30 March 2022 Ask someone to confirm your identity 2:08pm on 29 March 2022 Application submitted 2:08pm on 29 March 2022 I've spent hours on the phone but am getting passed around from pillar to post. What department do I need to ask for for an upgrade? Everyone I speak to promises they're putting me through to someone who can help and take a payment, but it feels as if I'm just being fobbed off. Despearately need our passports to travel - it's a non-refundable holiday - our very very first abroad.

@KateKateKate I wouldn't panic yet. It two days time you can sned the upgrade requests if you need to. More and more they seem to be coming through

Thank you, Arnodol, this is the calm I need right now! Fingers crossed.

Hello! Does anyone have any advice or experience with overseas passport renewals? Living in France and renewing my sons passport and we seem to be stuck in the dreaded processing stage, we already postponed our visit to the UK at Easter and now intend to travel on the 25th May. I cannot get through on the helpline, have submitted numerous online requests and emails but no answer from anyone. Our timeline is: 23rd February- Application Submitted 10th March documents received as per Royal Mail Tracking. 1st April- Documents officially received by passport office (after calling repeatedly to find out what was happening) 4th April- Processing. I've emailed the upgrade team and understand we would be entitled to it (this Wednesday) because we have now surpassed 10 weeks and travel (almost) within two weeks but what is happening for overseas passports, having it dealt with 3 days before we are due to go won't work surly unless they can print it at the British Embassy in Paris maybe? Will keep on trying to get to speak to someone but has anyone else dealt with upgrading when overseas?

Please help! Due to travel next Monday but my sons passport only has 3 months left, sent online application and old passport to Peterborough office and they haven’t linked them yet. Also sent emails to get upgrade sat but still not had a phone call yet? What else can I do

Hello Claloub You do need to ring HMPO as well as send the email because they request a call back for you from the upgrade team as well as request you to send the evidence of travel to the correct office. I made the mistake at first by sending email without calling. Also they will confirm which office you need to send to, because my application was originally at Newport but turns out it was then sent to Durham.

My passport office is Newport but all paperwork been sent to Peterborough and I have called to get a call back from upgrade team since last Thursday, I have sent complaints and I have emails all travel dates PEX number contact number email address and still nothing

Hi, anyone know what the best number is? I emailed the upgrade team a bit early and was just told if I need to make a new claim that I should ring the Adviceline which is 0300 222 0000. Is this the best line?

This is the best number 0300 123 1973 puts you straight through ring bang on 8 though I think that’s directly the progress team. They can also tell you where your passport is etc. Or call the main one option 8 then 3 that’s general but they can put you straight through

Hello anyone who has received a call regarding their passport upgrade today, could you tell me when you travel so I know how long to expect or what day I should get a call? Thanks