Hi all,
I have just been on the phone to the Customer Service Management Team.
Apparently due to the big backlog in passports and it starting to hit the news (a few news articles today) they have realsed a new upgrade path for applications today!
If you can prove you are traveling within two weeks you are able to pay to upgrade. We got told to email a specific new upgrade team email adress stating various things and get contacted to pay and get fast tracked.
Personally we do not travel in two weeks time but I thought I would share with this fourm. Also you seem to get told 101 different things, so would be useful to know if anyone else also got told this!
The person on the phone said no doubt there will be teething problems and is not free.
If you are traveling within two weeks or about to, I would call up and ask about this serivce.
If you have any sucess please do let me know!
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New Passport Upgrade Service!
Travelingsoon12 · 6 Apr 2022, 15:40
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I had one today and I fly Thursday
Thanks jade, I fly on 17th so I probs will get a call Thursday/Friday then as I don’t think they work weekends
@arnoldol I got the exact same message and collected the passport from Peterborough today. You should also be fine. I think it’s just to let you know it’s been printed.
Just to say I applied for an upgrade on 29th April as travelling 12th May (this Thursday ) and I haven't heard anything yet. Every time I've phoned, I've been given a different story. No reply to my emails. Now 68 hours till my supposed flight...
Thanks. Is my best shot to call exactly 2 weeks before I go? But in processing for 5 weeks, we go in 3 weeks.
Hopefully you get a call tomorrow
I emailed them on Friday Durham upgrade team and received an automated email back saying they noted the day am flying and will get a call. I fly out on 16th may.
They are working weekends.
Hi all,
I meant to be flying out Friday 7am. My passport came back in less than 3 weeks. Still waiting on my sons. His was a lost passport application. I’ve called every day, spent hours upon hours on the phone. I’ve been emailing Liverpool upgrade team since friday 29th, I have emailed 8 times and had a few automatic emails in response saying 48 hours before travel. Has anyone had any luck with Liverpool upgrade team?? I’m on the verge of a break down .. only 3 working days left until we loose our holiday. Xx
I just spent over 1 hour 45 mins trying to get through only to get a message asking for me to leave my name and number for a representative to call back, do they actually call or will I need to try again tomorrow?
Waiting on my daughters first passport, flying 24 May
When you ring tomorrow press option 8 and then 3. You get through much quicker. They do call you back but can be days.
I fly 22nd and waiting on daughters passport, sent upgrade email yesterday waiting for the call
Hi to All,
Some great posts on here thank you. Has anyone been able to upgrade when they haven't sent their passport yet?
I am away 18th May in Dubai which as my passport has over 6 months left I am ok to travel apparently but then I am going to Europe in July.
I have been advised not to send it back until I return back from Dubai but then only have 6 weeks till Europe.
I have had a right mission to try & get mine renewed & got a fast track appointment but it was rejected as I had already applied after travelling miles & being advised by the UK passport office to go down the fast track line.
I have emailed the upgrade team last week but haven't had a reply. Can anyone advise please?
Hi all!!!
Is anyone flying on 18th and had their upgrade call yet?! :((
Really trying to hold on to hope!
Thank you!
@stressedoutmum afraid if your flying on the 18th it’s going to be a few days yet. I fly on the 13th and we got the call yesterday. Others were getting it today. They are working at the weekend. Keep the faith. It’s a horrible waiting game
@arnoldol- thank you for your reply! As long as there’s a little hope I suppose I’ll take that!
Do they ask you to collect the passports? I was told I could only collect an adult renewal and not child’s first? And my passports are a 10 hour round trip away!!
So sue to fly on 16th may which is next Monday when will upgrade call me
@stressedoutmum they can post them but that’s more delay. We picked ours up from Glasgow but the passport was processed in Peterborough and then printed in Glasgow for me to collect. It was my sons first passport
@arnoldol you’ve been more help than any of my 20 calls to the passport office have been! Thanks so much! Enjoy your holiday :)
@arnoldol- which office was your application with?
My sons is with Liverpool & we fly on the 13th too. But no call as of yet. :(
So if I fly Monday 16th when should I get a call back from upgrade team
Thanks! Is that using the 0300 330 0901 number? I feel every time I call it’s a different message/options given
So if I fly on 16 may when will upgrade call me
We fly on the 14th no call either mines with Durham. Just been told by advice line my lost passport reference hasn’t pulled across hence why it’s in processing stage since 10th March. Going to Durham office can’t take the stress anymore waiting for the upgrade team to call.
@shenisedemi my sons application was in Peterborough. The processed the upgrade and Glasgow printed it for collection.
So I have received an email stating receipt of upgrade request?? Anyone know what this means please
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