Hi all,
I have just been on the phone to the Customer Service Management Team.
Apparently due to the big backlog in passports and it starting to hit the news (a few news articles today) they have realsed a new upgrade path for applications today!
If you can prove you are traveling within two weeks you are able to pay to upgrade. We got told to email a specific new upgrade team email adress stating various things and get contacted to pay and get fast tracked.
Personally we do not travel in two weeks time but I thought I would share with this fourm. Also you seem to get told 101 different things, so would be useful to know if anyone else also got told this!
The person on the phone said no doubt there will be teething problems and is not free.
If you are traveling within two weeks or about to, I would call up and ask about this serivce.
If you have any sucess please do let me know!
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New Passport Upgrade Service!
Travelingsoon12 · 6 Apr 2022, 15:40
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Hi. I’m trying everything I can to get upgraded they still haven’t changed my application to documents received!! Does anyone know how to get past this stage any faster or will the upgrade even look at it??? Suppose to be flying on Tuesday morning and have emailed the upgrade team at Liverpool where my old passport was sent to with prove of flight dates
@feckthis how long ago did you send application off? Have you had any notification that they have received documents? Hopefully the upgrade request will push them along. Keep phoning also.
I sent ours off in February and it’s stuck at processing stage. We fly Wednesday
I would e-mail them again and suggest if you can pick it up. I think it’s so rude they don’t correspond.
Hi All,
Due to fly out at noon tomorrow and still not got the call back for upgrade from the Liverpool office… Anyone else in a similar situation? Thanks
Have you emailed them, if not email them with the subject heading flying out tomorrow.
First sent off my details two weeks ago and a few times since also with the flying tomorrow in the title still no reply🤦🏼♀️ such a nightmare
Email : LiverpoolUpgradeTeam@hmpo.gov.uk
Subject : FLYING OUT TOMORROW 13/05/2022
On the email put all your application details PEX number your name dob telephone and address include your email aswell.
Attach proof that your flying tomorrow to the email
Hi all, just to give everyone hope. I am flying on the 14th, as I was calling the process team again today, I had a call from upgrade team in Durham saying I can collect my passport from the nearest passport office or they can post it, I said I can collect it from Newport. So don’t lose hope. Good luck for everyone
Has anyone not had a call at all from upgrade team? 😰
I only sent mine on Monday as I was trying for a week to get a 7 day fast track appointment it has been signed for on Tuesday morning but still not showing as documents received and I’m not sure they will do anything more until after that stage I fly on 17/05 I don’t think I will get sorted in time absolute nightmare
Fly on the 18th and still haven't heard from the upgrade team. Starting to lose hope now. Anything I can do to help the process or should I just wait?
I don’t get why they have an upgrade team if they not processing them on time. To make people wait until a day or two before or even hours is awful. I’m going to go to passport office which is Durham office as that’s where mine is saying it’s being processed on Monday if I don’t hear anything. Nothing else I can do.
@hamsha did the passport office contact you at all, letting you know that it’s with the upgrade team?
Has anyone had any joy from emailing all of the upgrade emails? We travel a week today and we keep being told we will hear something the day we call but still nothing and we applied for the upgrade 1 week ago!!
We are due to fly 24th May, I sent my Adult passport off for renewal and my daughters 1st passport. I received my renewed passport and supporting documents withing 2 weeks but my daughters is still stuck on documents received!
Have made numerous calls and send 3 emails to liverpool upgrade team. Got 2 automated response, at first I thought I was reading the email wrong! But after following this thread they actually mean it when they say "we will contact within 2 working days of your travel date".
Its a awful feeling, not knowing wheather we will receive it in time or not! You can't even bring yourself to feel excited and there's a possibility you may not go!
Me and Husband have decided we will pack and be ready as if we are going and start chasing them next Friday.
Do you guys think it is worth emailing any other of the passport offices or just stick to my local one (liverpool)m
Just got hung up on after two hours of being on hold, fly tomorrow at noon and no callback - submitted my email two weeks before as told and sent multiple since with all my correct details. No idea what to do at this stage
I’d try emailing again with **URGENT** in the subject box along with travel date but email all the upgrade teams!! Let us know how you get on
Does anyone know when you call 0300 222 000 it’s now saying you have called an incorrect number? Is anyone else having the same problem?
I have put urgent multiple times to Liverpool no response, complete nightmare - Thanks for your help, I have just sent an email to all the offices labelled URGENT hope someone takes pity.
The number is 0300 222 0000
@Lno23. There are four 0000 not 3
@angadsingh1
The never contacted me until today. They will contact one or two days before flight. Don’t stress they will make sure u get your passport in time it’s just the stress
There is a fault with the Advice Line. Temporary number is 0300 303 2845.
@Anna245 you need to contact the office which your application is being processed at. They will deal with your upgrade and can have it printed at your local office. For example, my application was being dealt with in Peterborough. They contacted me (eventually) and got it printed in Glasgow for me to pick up
I have been using 4 0000 and it still saying an incorrect number my husband has tried and he is getting the same
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