New Passport Upgrade Service!

Please read the post attached to my profile I know your situation does not apply to Durham so I do not know if you will be successful however I do absolutely advise attempting to go to the office if its possible. Please let me know how it goes if you can.

Hi All, For everyone stressed! I got my call back just now and they are printing it at my local office for pickup at 3pm - need to be at the airport in less than 24 hours. For anyone panicking, there is still hope! Good luck to everyone!

That’s brill news what did they say to you?

Congratulations @help00

Managed to get in contact with the upgrades team on Friday, who took my details and told me to email the peterborough email address with the evidence of travel. Said i would get a call back in 24-48 hours to take payment for the upgrade to fast track. Get to Wednesday and still no phone call so i called them. After ringing 3 times, and the first 2 people said they 'weren't allowed to forward me to the upgrades team' Finally got through to someone who directed me straight away. I was told that the reason my application hasn't progressed for 6 weeks, was because they didnt have evidence that I cancelled my last passport (even though i did). I asked why No one had bothered to contact me and ask? She said it was only flagged a few days ago. Gave her my old passport number and she confirmed that it was cancelled. - Not sure why i needed to help them confirm that when it's all on their system. Was told to email the Peterborough Upgrades team again and was told i'll have a call back to take payment in 24-48 hours. How long did everyone else have to wait to pay for their upgrades? Once i've paid i'll feel like the ball is rolling, and a lot less anxious as I fly on the 20th!

@BeccaL You won't get the phone call for payment until 24-48 hours before your flight. You have a lot of waiting yet.

Cutting it so close is absolutely horrific. I imagine you all feel the same. Supposed to be getting married abroad. So much time, effort, and money is going to be lost. Uuuggghhh

I’ve just had an email back from Newport upgrade team to say they won’t deal with claim cause my application with another office, it’s at Peterborough so waiting to hear back from them now. So I feel emailing other offices is maybe pointless

Help00 that’s fantastic news. I think they are definitely arriving but just a day or two before!!

Hi everyone i have decided to go oeterborough tomorrow do you think this is a good choice has anyone got anywhere by walking to the office without an appontment ? Please advice

Hi guys and idea how long after they receive old passport will they approve and print it

@hussain my email states that applications will not be approved face to face and not to turn up at office but I have heard other people that been successful so it’s a difficult one

@ahussain I did read on hear that someone did and they were seen however some were turned away. If you really worried I would go, even if they pass on a message will demonstrate the importance.

Does any one know the email address for the Belfast office upgrade pls thank you

How long did it take for them to receive your documents?? I’m waiting for my old passport to be received to get upgraded

How long did it take for them to receive your documents?? I’m waiting for my old passport to be received to get upgraded but it seems to be taking forever

How long did that all take after they received you supporting documents ie old passport

so its seems most people are getting calls 24/48 hours ahead of travel? anyone seen other than this? ive had a call to confirm the upgrade team address and sent this off with required travel docs, (along with several other passport upgrade teams emails!) but mine is for a childs renewal (who is 12) and we also need to get a fit to fly covid test certificate, which we cant book until we have a passport number! we are due to fly next tuesday 17th, so we dont have much time, just hoping people can confirm when they got the call and how quickly they then got them? ie are they processed same day for collection? thanks!

Hello all. Does anyone know if you have to call to get the upgrade service, or will it work with just an email to the upgrade team when it gets to within 2 weeks of your flight? I've seen crazy call wait times with so-so handlers on the other end so cutting that bit out would be dreamy :') thanks

I should add - I know my application is being delt with at Durham as I got through to someone on Webchat but it is by no means my closest office

I might just take the risk see what happens

Hi I've recently emailed the upgrade team with my flight details and today got a message saying they've approved my application. Does anyone know what happens next? The automated response had said they would be in touch 48 hours so I was just expecting a call to pay for the upgrade. Hoping this means the ball is rolling

Hi Wondering if anyone who has so far managed to get an upgrade has done so without calling up first, my 14 days starts tomorrow and just wondering whether I should send off the email today after many unsuccessful attempts to get through on the phone. Also if you did manage to get upgraded without calling first, did you email the office where you sent your passport or your local office? My son and I for some reason had to send our passports to different offices despite doing the online applications one after the next.

Hi, I just picked mine up, got the call at about 11 this morning and I fly at 12 tomorrow. Very close to the mark but they seem to be getting them done

<How long did it take for them to receive your documents?? I’m waiting for my old passport to be received to get upgraded but it seems to be taking forever> It really varies - seems to average at 2-3 weeks from what I can tell but can be longer.