Refund for failed fast track?

[laurawantstogoonholiday]

Hi folks, has anyone had any luck getting a refund for a failed fast track passport? After getting on the phone to the helpline, they advised me I could get a fast track appointment and it would be fine. I checked with them as I’d read that it wasn’t always possible.
Managed to get an appointment for that day, ran out of work (fortunately they were very understanding!) And hot footed it to London. Only to be told that it wasn’t possible.

Because the help line man told me I could get it dine that way, i feel like I deserve a refund for being turned away. Has anyone managed to get one before?

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