When do you get supporting documents back?

[robato]

Hello! We are getting a child’s passport renewed and sent in both the current UK and Japanese passports to HMPO. Royal Mail and online tracking says “document received” for about a week now.

Question is, when do they return the “supporting documents”, as we also want to renew the Japanese passport but obviously can’t if HMPO decide to sit on it.

[annelouise]

Hello, I am also wondering. I received the new passport 2 weeks ago but still no sign of the old documents.
Is it normal?

[robato]

I paid the £5 for secure return of documents but I’m still waiting for the new passports to arrive. Hoping everything will be here next week. Will update when I get it. 2 weeks sounds a bit slow but hard to say with COVID.

[robato]

Still waiting for my documents to be returned but got a reply from HMPO:

In response to the latest corona virus measures relating to social distancing and necessary travel, HM Passport Office has reduced its staffing levels to ensure that these measures are followed.

As a result of this, HMPO is currently focused on getting new applications on to the system and have de-prioritised the return of supporting documents. However, HMPO is aiming to have any outstanding supporting documents returned in the next 2/3 weeks

[robato]

Just got our old+foreign passport back (30th Sept). Just over 2 weeks after receiving our new UK passport.

[uilfut]

Thanks for the update, Robato!

[arunkumar23]

Hi all, I have applied Child british passport and received them 10 days ago but my supporting documents are not received from HM PASSPORT OFFICE and no updates about them

I paid £5 for secure delivery for support documents

[Author]

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