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When do you get supporting documents back?

When do you get supporting documents back?

Home Forums General Passport Application Discussion When do you get supporting documents back?

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  • #2837
    robato
    Participant

    Hello! We are getting a child’s passport renewed and sent in both the current UK and Japanese passports to HMPO. Royal Mail and online tracking says “document received” for about a week now.

    Question is, when do they return the “supporting documents”, as we also want to renew the Japanese passport but obviously can’t if HMPO decide to sit on it.

    #2841
    annelouise
    Participant

    Hello, I am also wondering. I received the new passport 2 weeks ago but still no sign of the old documents.
    Is it normal?

    #2842
    robato
    Participant

    I paid the £5 for secure return of documents but I’m still waiting for the new passports to arrive. Hoping everything will be here next week. Will update when I get it. 2 weeks sounds a bit slow but hard to say with COVID.

    #2942
    robato
    Participant

    Still waiting for my documents to be returned but got a reply from HMPO:

    In response to the latest corona virus measures relating to social distancing and necessary travel, HM Passport Office has reduced its staffing levels to ensure that these measures are followed.

    As a result of this, HMPO is currently focused on getting new applications on to the system and have de-prioritised the return of supporting documents. However, HMPO is aiming to have any outstanding supporting documents returned in the next 2/3 weeks

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