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Hi
Stressful is such an understatement and I agree that their website says not to use the fasttrack process if you don’t need the passport in 3 weeks I needed it in 4. It has now been 5 and although I managed to delay my holiday dates by 2 weeks, I am still not holding out much hope to get it back by next Friday.
My timeline:
Application being processed 11:44am on 13 September 2021
Documents received 10:50am on 21 August 2021
Application received 11:53am on 17 August 2021
Application submitted 11:52am on 17 August 2021
It is so frustrating that they won’t let you change to the fast track application once documents are submitted and this level of service is outrageous. No other industry could get away with such poor service.
They added a note to my application but seems fruitless!!
