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Update on our situation after over 11 weeks since applying from overseas (Australia) still no passport have tried Twitter dms still nothing. We rang the overseas number and asked to put through to a supervisor no joy the bloke we spoke to was working home and couldn’t put us through. We asked to put through to the complaints department he took our details and we eventually got through, both times they where the most helpful people we have dealt with during the stressful tome. We have applied for an Emergency travel document now.
Hi,
Where did you get the email address from for Liverpool passport office ? We are waiting for our sons since applying on the 16th March we are having to leave Australia as we are only on a temporary visa.
Thanks
Offshore Application we currently live in Australia although we are moving to NZ next month. My wife has a job offer and accepted it as a nurse and we have been granted an exemption to fly by Immigration New Zealand.
My timeline is:- applied for sons renewal 16th March; old passport sent the same day arrived at the passport office on 26th Match (signed for);8th April acknowledge and on the system by passport office. Still waiting saying processing ! Have rang a few times to state we need it to travel urgently, same answer can’t give an eta blah blah blah sooo frustrating. Advised that if we don’t receive it we will need to apply to the embassy for an emergency travel document. Just an eta would be nice.
