June 14, 2022

Passport Experiences 14th June 2022

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Passport Application Experiences

Feedback, experiences, timelines, tips and useful information from people that have recently been through the UK passport application process.

1st Adult Passport

Type of Application:
First UK Adult Passport

Submission Date:
2022-05-24

Date Received:
2022-06-13

Overall Experience:
5 Star – Very Easy

Comments:
I was really worried it was going to takes weeks to come after seeing the news, however, it took less than three weeks from submitting my application to receiving it – the longest wait was for acknowledgement of receipt of my old passport.

Type of Application:
First UK Adult Passport

Submission Date:
2022-04-04

Date Received:
2022-05-09

Overall Experience:
4 Star – Easy

Comments:
Supporting documents return took 3 weeks after receiving passport, although I paid for special delivery.

Adult Renewal Passport

Type of Application:
Adult Passport Renewal

Submission Date:
2022-05-27

Date Received:
2022-06-13

Overall Experience:
5 Star – Very Easy

Comments:
On line application with approved digital photo.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-02-23

Date Received:
2022-06-13

Overall Experience:
2 Star – Stressful

Comments:
Not received it yet!

Type of Application:
Adult Passport Renewal

Submission Date:
2022-04-19

Date Received:
2022-06-09

Overall Experience:
2 Star – Stressful

Comments:
Customer service were useless. 3 hr queue on the phone without answer. Just a terrible experience. They didn’t know what they were going. First said they’d lost it, then found it. Then lost again.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-05-12

Date Received:
2022-06-07

Overall Experience:
5 Star – Very Easy

Comments:
Smooth process for this application. Like others have reported, the longest wait was confirmation that my old passport had been received (15 days).

Type of Application:
Adult Passport Renewal

Submission Date:
2022-05-10

Date Received:
2022-06-13

Overall Experience:
4 Star – Easy

Comments:
Longest time was waiting for them to confirm they’d received my documents (sent 10 May, received 11 May, receipt only confirmed 1 June). Pretty quick to approval and printing after that.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-04-20

Date Received:
2022-06-13

Overall Experience:
1 Star – Very Stressful

Comments:
Old passport received (recommended post) on 3rd May but notified on 23rd. Approved and printed 9 days later and then another 5 days before being sent out.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-05-20

Date Received:
2022-06-09

Overall Experience:
4 Star – Easy

Comments:
Better than I expected.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-05-24

Date Received:
2022-06-13

Overall Experience:
5 Star – Very Easy

Comments:
Very quick service, very impressed. Well done to all staff on a quick turn around.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-05-23

Date Received:
2022-06-13

Overall Experience:
3 Star – Average

Comments:
StatusDate
Passport printed 1:09pm on 10 June 2022
Application approved 9:33pm on 8 June 2022
Documents received 2:54pm on 1 June 2022
Application received 6:37pm on 23 May 2022
Application submitted 6:37pm on 23 May 2022

1 kids renewal and 1 kids 1at passport submitted on the day and still stuck on application being processed.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-03-09

Date Received:
2022-06-10

Overall Experience:
1 Star – Very Stressful

Comments:
Old passport took 2 weeks to be delivered by Royal Mail. Then 2 weeks to be acknowledged as received at Passport Office. Then 3 weeks to start processing. With a Business trip booked for mid June, I rang After a further 5 weeks (10 in total) to chase. Eventually after 5 hours of multiple phone calls, got expedited and was able to collect from London office.

Lost or Stolen Passport Application

Type of Application:
Lost/Stolen Passport

Submission Date:
2022-03-19

Date Received:
2022-06-13

Overall Experience:
2 Star – Stressful

Comments:
So it seems until you have confirmation that they have your passport on the system as lost/stolen, they won’t start the application. Started process on 19th March, was advised it wasn’t confirmed until 1st April and had taken just over 10 weeks from this date, NOT when I applied.
Worth speaking to lost department to confirm it’s registered on the system…
Such a stress but passport did arrive quickly once approved. 2 days to live to print then text to say TNT have it and delivered by 9:15am that morning!!

Type of Application:
Lost/Stolen Passport

Submission Date:
2022-04-12

Date Received:
2022-06-08

Overall Experience:
2 Star – Stressful

Comments:
Started chasing 2 weeks b4 departure. Had to collect from Newport 3 days before travel. Very stressful and no explanation for delay.

1st Child Passport

Type of Application:
First Child Passport

Submission Date:
2022-05-07

Date Received:
2022-06-13

Overall Experience:
2 Star – Stressful

Comments:
The passport service bit was easy, but delivery via TNT was stressful – I was first notified that delivery would take place “today” 5 days before it actually did and the tracking link didn’t work.

Type of Application:
First Child Passport

Submission Date:
2022-04-27

Date Received:
2022-06-13

Overall Experience:
1 Star – Very Stressful

Comments:
Passport printed 9:25pm on 9 June 2022
Application approved 4:24pm on 8 June 2022
Documents received 1:27pm on 10 May 2022
Application received 10:31am on 27 April 2022
Identity details received 10:31am on 27 April 2022
Email sent to person confirming your identity 10:13am on 27 April 2022
Ask someone to confirm your identity 10:07am on 27 April 2022
Application submitted 10:07am on 27 April 2022

Type of Application:
First Child Passport

Submission Date:
2022-04-04

Date Received:
2022-05-18

Overall Experience:
5 Star – Very Easy

Comments:
First Passport for a Child Born Outside of the UK

April 4th – Application Submitted
April 15th – Sent Supporting Documents (Royal Mail Special Delivery)
April 21st – Received Confirmation of Documents Received
May 10th – Passport Application Approved
May 11th – Passport Printed
May 18th – Passport Delivered
June 11th – Received Email from Royal Mail Saying Support Documents are Going to Arrive Monday 13th
June 13th – Supporting Documents Returned

Child Renewal

Type of Application:
Child Renewal

Submission Date:
2022-05-04

Date Received:
2022-05-28

Overall Experience:
5 Star – Very Easy

Comments:
Overseas application. Additional wait of 2.5wks for old passport (containing residency visa) to arrive.

Type of Application:
Child Renewal

Submission Date:
2022-05-22

Date Received:
2022-06-13

Overall Experience:
5 Star – Very Easy

Comments:
Quick and easy.

Type of Application:
Child Renewal

Submission Date:
2022-03-24

Date Received:
Nor Received

Overall Experience:
2 Star – Stressful

Comments:
13/6/22 Absolute joke how long this is taking. Application well over 10 weeks and still no sign of it.

Type of Application:
Child Renewal

Submission Date:
2022-05-22

Date Received:
2022-06-13

Overall Experience:
2 Star – Stressful

Comments:
“Up to 10 weeks” is frankly ridiculous… This “up to” but made it very stressful as we are travelling in two weeks.

Delivered: 13 June 2022
Passport printed 10 June 2022
Application approved 8 June 2022
Documents received 31 May 2022
Application received 23 May 2022
Identity details received 23 May 2022
Application submitted 22 May 2022

Overseas Passport Application

Type of Application:
First UK Passport (Overseas Application)

Submission Date:
2022-04-13

Date Received:
2022-06-13

Overall Experience:
3 Star – Average

Comments:
Processed by Durham office. 2 months exactly overall – not bad given the current expected timelines (13 weeks for overseas applications). As noted by many posting here, the wait between the courier drop off of documents and these being uploaded as received is the most obscure part of the process. Just over 3 weeks in my case. Also seemed to have missed the dreaded “processing” stage.

Application submitted: 13 April
Identity confirmed & application received: 14 April
Documents delivered by courier: 25 April
Documents recorded as received HMPO: 18 May
Application approved: 5 June
Passport printed: 7 June
Passport received (DHL): 13 June
Still waiting for supporting documents to be returned

A helpful website to track DHL delivery; entered the reference number without PEX and spaces to track delivery. Only received a text from DHL on day of delivery.
https://www.dhl.com/gb-en/home/our-divisions/global-forwarding/help-and-support/hmpo-delivery-services.html

9 Replies to “Passport Experiences 14th June 2022”

  1. Chris Jones says: June 14, 2022 at 12:07 pm

    Applied for a child renewal on 15 April. Old passport was received/signed for on 19 April. But the system is still saying I haven’t sent it back. It seems there are many examples of people applying for passports well after I did and they have received them already. I have not got mine yet and we are more than twice the average number of days. When I go through the automated system, the recorded message says they have everything they need. It is very stressful and I will probably need to cancel a holiday (booked to go 12 weeks after passport application).

  2. Amanda wellings-west says: June 14, 2022 at 4:50 pm

    Waiting for interview for first adult passport and process was pretty quick but can’t seem to get through to passport interview office to make appointment for interview, up till now process was quicker than expected but still waiting for call back as I sent email for interview request. Anyone had same experience??

  3. Emma says: June 14, 2022 at 8:11 pm

    My application seems to have gone backwards in the queue. It said it was being processed on 20th May and today it changed to say identity details received. I’m not sure how it can go back?

    1. Sharon says: June 15, 2022 at 1:34 pm

      It’s also happened to me, hopefully it is a system error. I have an overseas application which was dated April 7th for processing at the Durham office. A very frustrating process.

    2. Elisabeth says: June 15, 2022 at 1:36 pm

      It’s also happened to me, hopefully it is a system error. I have an overseas application which was dated April 7th for processing at the Durham office. A very frustrating process.

    3. Adam says: June 17, 2022 at 10:24 am

      I had the same thing happen to my application. I contacted the Passport service customer service team and apparently it is a glitch in their system. The advisor I spoke with confirmed the actual status of my renewal and apologised for the issue and the worry caused.

  4. Ruth Barker says: June 15, 2022 at 5:12 pm

    My application also seems to have gone backwards. Application being processed on 31st May, now reverted to old passport received, and the entry time stamp has been removed. 7 weeks now for a simple adult renewal. My daughter’s passport which was sent the day before was renewed within 2 weeks. Booked to go 11 weeks after application. Don’t know whether there is any point ringing.

  5. Alydia gill says: June 15, 2022 at 9:52 pm

    Mines gone backwards said application submitted 27/5/22 it’s gone from being processed to identity details revieved . It’s qll very confusing and worrying

  6. Maxine Bell says: June 16, 2022 at 8:07 am

    Have been waiting for my childs first passport since start of March, now 13weeks and we go on holiday on the 28th of June.
    Contacted everyone, passed about. Emailes all upgrade teams, 2 got back to say we have your date of travel please do not contact we will be intouch.
    How reliable is this and why is it taking so long!? So anxious.

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