June 15, 2022

Passport Experiences 15th June 2022

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Passport Application Experiences

Feedback, experiences, timelines, tips and useful information from people that have recently been through the UK passport application process.

1st Adult Passport

Type of Application:
First UK Adult Passport

Submission Date:
2022-05-12

Date Received:
2022-06-14

Overall Experience:
5 Star – Very Easy

Adult Renewal Passport

Type of Application:
Adult Passport Renewal

Submission Date:
2022-04-26

Date Received:
2022-06-09

Overall Experience:
2 Star – Stressful

Comments:
The passport office experience was OK – 34 days from submission of form to printing of passport. Getting TNT to deliver it was another matter – missed delivery followed by two cancelled deliveries on their part – very poor customer service.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-05-27

Date Received:
2022-06-14

Overall Experience:
5 Star – Very Easy

Comments:
Smooth and quick. Not convinced by all the scare stories.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-05-05

Date Received:
2022-05-31

Overall Experience:
4 Star – Easy

Comments:
Send the correct documents.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-05-24

Date Received:
2022-06-14

Overall Experience:
5 Star – Very Easy

Comments:
Quick and efficient renewal.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-05-10

Date Received:
2022-06-11

Overall Experience:
5 Star – Very Easy

Comments:
Submitted online and sent old passport special deliver.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-05-16

Date Received:
2022-05-30

Overall Experience:
5 Star – Very Easy

Comments:
I couldn’t get a fast track appointment so had to take this route ( digital application, with own digital photo) and it could not have been quicker. I was also kept up to date about the progress of the application via text. Excellent service.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-04-24

Date Received:
2022-06-13

Overall Experience:
5 Star – Very Easy

Comments:
Mine took a month longer than it should have as I had to send off for a new marriage license as I couldn’t find our original one.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-05-09

Date Received:
2022-06-13

Overall Experience:
4 Star – Easy

Comments:
I counted the time until I received my dual national passport back which is sent separately. Whilst being an easy process in the online application, I was surprised to know that they can hold my foreign documentation for such a long time. It seems wrong. Especially when other countries do not require to see the British passport in cases of dual nationality.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-05-26

Date Received:
2022-06-14

Overall Experience:
4 Star – Easy

Comments:
I had to apply for a renewal as I had passed the 10 year issue date but hadn’t realised until 6 weeks before my holiday. I’m in Northern Ireland, I applied online and passport was sent to the Corby office.
It took 19 days from applying to receiving my new passport (that included the jubilee holiday).
Passport was delivered by DHL, I didn’t receive updates from them until they were posting it through my door. I was expecting it to be TNT.
Passport printed 5:14pm on 10 June 2022
Application approved 9:39am on 9 June 2022
Documents received 1:32pm on 1 June 2022
Application received 4:15pm on 26 May 2022
Application submitted 4:14pm on 26 May 2022

Overall it was definitely quicker than I had been expecting but the 19 days did feel like a long time.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-05-06

Date Received:
2022-05-31

Overall Experience:
5 Star – Very Easy

Comments:
I also changed my name.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-05-27

Date Received:
2022-06-14

Overall Experience:
5 Star – Very Easy

Comments:
Went to Peterborough office.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-05-27

Date Received:
2022-06-14

Overall Experience:
5 Star – Very Easy

Comments:
Passport delivered: 14 June
Passport printed: 13 June
App approved: 10 June
Old Passport received: 6 June
Passport sent : 27 May

Type of Application:
Adult Passport Renewal

Submission Date:
2022-03-13

Date Received:
2022-06-14

Overall Experience:
1 Star – Very Stressful

Comments:
If you are doing anything other than a standard renewal (mine was damaged) then it is an awful process. They have now revamped their phone system at least which seems to be far far better (it’s sad that I that recognise that). If you can, always pay the extra money for the fastest service.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-03-21

Date Received:
2022-07-31

Overall Experience:
1 Star – Very Stressful

Comments:
Still waiting no response 1000’s time rung. Very very stressful.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-05-23

Date Received:
2022-06-14

Overall Experience:
5 Star – Very Easy

Comments:
No problem at all. Great service and kept fully updated every step of the way.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-05-24

Date Received:
2022-06-13

Overall Experience:
5 Star – Very Easy

Comments:
The longest part of the process seemed to be from when my old passport was signed for as being received and when they actually acknowledged receipt (5 days).

Type of Application:
Adult Passport Renewal

Submission Date:
2022-04-14

Date Received:
2022-04-25

Overall Experience:
5 Star – Very Easy

Comments:
My partner applied on the same day and still hasn’t received yet.

Lost or Stolen Passport Application

Type of Application:
Lost/Stolen Passport

Submission Date:
2022-04-20

Date Received:
2022-06-14

Overall Experience:
2 Star – Stressful

1st Child Passport

Type of Application:
First Child Passport

Submission Date:
2022-04-20

Date Received:
2022-06-14

Overall Experience:
4 Star – Easy

Comments:
They were very slow updating the online tracker.

Type of Application:
First Child Passport

Submission Date:
2022-05-09

Date Received:
2022-06-14

Overall Experience:
4 Star – Easy

Comments:
Smoother process than I expected.

Type of Application:
First Child Passport

Submission Date:
2022-05-05

Date Received:
2022-06-08

Overall Experience:
5 Star – Very Easy

Comments:
No problems at all. Very straight forward.

Type of Application:
First Child Passport

Submission Date:
2022-05-01

Date Received:
2022-06-14

Overall Experience:
4 Star – Easy

Comments:
Stress due to 10-week allowance, which wouldn’t have been ok for us. All in all it was just over six weeks.

Passport printed 9:28am on 12 June 2022
Application approved 12:45pm on 9 June 2022
Documents received 6:20pm on 19 May 2022
Application received 2:29pm on 1 May 2022
Identity details received 2:28pm on 1 May 2022
Email sent to person confirming your identity 11:40am on 1 May 2022
Ask someone to confirm your identity 11:25am on 1 May 2022
Application submitted 11:25am on 1 May 2022

Child Renewal

Type of Application:
Child Renewal

Submission Date:
2022-05-09

Date Received:
2022-06-13

Overall Experience:
3 Star – Average

Comments:
Applied for a lost adult renewal one week prior to child and that one is still in processing.

Type of Application:
Child Renewal

Submission Date:
2022-05-01

Date Received:
2022-06-13

Overall Experience:
3 Star – Average

Comments:
Was unable to book a fast track and after a week of trying opted to go through online. Due to fly 22nd June so got in time in the end but the process lacked transparency during the “application processing” phase and was a bit stressful.

Type of Application:
Child Renewal

Submission Date:
2022-05-12

Date Received:
2022-06-13

Overall Experience:
4 Star – Easy

Comments:
Send the correct documents.

Type of Application:
Child Renewal

Submission Date:
2022-04-21

Date Received:
2022-06-14

Overall Experience:
2 Star – Stressful

Comments:
Applied for renewal passport child to adult 21st April
Documents received 5th may yet signed for 22nd April
Application being processed 9th may
Application approved 9th June
Passport printed 10th June
Passport received 14th June
A bit stressful as flying 27th June soo only had 9 weeks until flight did email upgrade team twice as was stuck in processing which I think helped it move along whole process nearly 8 weeks.

Type of Application:
Child Renewal

Submission Date:
2022-05-26

Date Received:
2022-06-14

Overall Experience:
5 Star – Very Easy

Comments:
Completed 16 year old daughters passport renewal online. No issues, updated frequently and received new passport in 3 weeks.
Application history:
Passport printed 5:16pm on 10 June 2022
Application approved 10:04am on 9 June 2022
Documents received 1:54pm on 1 June 2022
Application received 9:27pm on 26 May 2022
Application submitted 9:27pm on 26 May 2022

Type of Application:
Child Renewal

Submission Date:
2022-05-24

Date Received:
2022-06-13

Overall Experience:
4 Star – Easy

Comments:
It would be lovely to have an idea of when I will receive supporting documents as I am worried about the children’s valid Canadian passports which have not yet been returned. I would like to know when I should expect to receive them by.

Type of Application:
Child Renewal

Submission Date:
2022-05-02

Date Received:
2022-06-14

Overall Experience:
5 Star – Very Easy

Comments:
Passport office requested me (mum) proof of marriage certificate for myself as my name was different on old passport, but once I sent this off everything went smoothly.

Type of Application:
Child Renewal

Submission Date:
2022-05-18

Date Received:
2022-06-13

Overall Experience:
5 Star – Very Easy

Comments:
The longest wait was for them to Let you know that your old passport was received.

Type of Application:
Child Renewal

Submission Date:
2022-04-16

Date Received:
2022-06-14

Overall Experience:
4 Star – Easy

Comments:
I made an error on a date of birth. Spotted it, but had already submitted so had to wait for passport office to contact me. Other than that, good service.

Overseas Passport Application

Type of Application:
Adult Passport Renewal (Overseas Application)

Submission Date:
2022-05-16

Date Received:
2022-06-09

Overall Experience:
4 Star – Easy

Comments:
Applied from Overseas using online application form. Had to send old passport from New Zealand to the UK.

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