May 15, 2022

Passport Experiences 15th May 2022

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Passport Application Experiences

Feedback, experiences, timelines, tips and useful information from people that have recently been through the UK passport application process.

First Adult Passport

Type of Application:
First UK Adult Passport

Submission Date:
2022-03-31

Date Received:
2022-05-13

Overall Experience:
5 Star – Very Easy

Comments:
Pretty painless process, surprisingly fast considering all the media scaremongering. Worth noting that my application was processed on a Bank Holiday and was dealt with by Portsmouth when sent to Bootle originally, so just do what I did and sit tight. After processing:

Interview 09/05/22
Approved 11/05/22
Printed 12/05/22
Delivered 13/05/22

Type of Application:
First UK Adult Passport

Submission Date:
2022-04-09

Date Received:
2022-05-13

Overall Experience:
3 Star – Average

Comments:
First adult passport after naturalisation

Type of Application:
First UK Adult Passport

Submission Date:
2022-03-30

Date Received:
2022-05-11

Overall Experience:
4 Star – Easy

Comments:
Passport printed 1:06pm on 10 May 2022
Application approved 1:53pm on 8 May 2022
Documents received 9:12am on 13 April 2022
Application received 9:37am on 31 March 2022
Identity details received 9:37am on 31 March 2022
Email sent to person confirming your identity 9:51pm on 30 March 2022
Ask someone to confirm your identity 7:56pm on 30 March 2022
Application submitted 7:56pm on 30 March 2022

Adult Renewal Passport

Type of Application:
Adult Passport Renewal

Submission Date:
2022-04-24

Date Received:
2022-05-13

Overall Experience:
5 Star – Very Easy

Comments:
After my initial stress about wait times and a delay in the passport office acknowledging they had received my old passport they then updated me via text and email on the process. My new passport arrived in 19 days. Excellent service.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-04-16

Date Received:
2022-05-13

Overall Experience:
5 Star – Very Easy

Comments:
Renewal – with name change.
Longest time was waiting for them to acknowledge receipt of my documents.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-05-02

Date Received:
2022-05-13

Overall Experience:
5 Star – Very Easy

Comments:
Very happy with service.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-04-23

Date Received:
2022-05-12

Overall Experience:
5 Star – Very Easy

Comments:
I was very fearful about delays and decided to renew my passport online rather than try and book the last minute in-person option, based on the stats from this website (rather than the scare stories in the media). I was very pleased to receive my passport in less than 3 weeks (23 April 2022 to 12 May 2023). Passport was sent to an address in Hemel Hempstead.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-04-19

Date Received:
2022-05-12

Overall Experience:
5 Star – Very Easy

Comments:
Very quick; no problems.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-04-07

Date Received:
2022-05-13

Overall Experience:
3 Star – Average

Comments:
Delivered on 13 May. This was to replace a lost/stolen adult UK passport. My application was approved the day after I called HMPO and asked if I could upgrade to fast-track due to an upcoming holiday. Instead, it looks like they just pushed through with the standard approval.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-04-06

Date Received:
2022-05-13

Overall Experience:
3 Star – Average

Comments:
Postal application from child to adult. There was no updates available at all until the text message today to say it was out for delivery.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-03-31

Date Received:
2022-05-13

Overall Experience:
5 Star – Very Easy

Comments:
Submitted via Post Office with updated photo.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-05-04

Date Received:
2022-05-13

Overall Experience:
5 Star – Very Easy

Comments:
Decided to risk applying through the usual process instead of the fast track as couldn’t get an appointment this way at all. Was very worried it wouldn’t arrive in time for our holiday at the end of June, however sent it off last Wednesday and it’s arrived today!

Type of Application:
Adult Passport Renewal

Submission Date:
2022-03-09

Date Received:
2022-05-13

Overall Experience:
2 Star – Stressful

Comments:
Social media and media in general added to the stress of waiting. Personally it was pretty straight forward, however I was one of the lucky ones. Although I did chase a few times to put my mind at ease.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-04-22

Date Received:
2022-05-11

Overall Experience:
5 Star – Very Easy

Comments:
My experience was with the Peterborough office, I applied for my renewal online on Friday 22nd April and posted my old passport the same day. I sent my old passport via Signed for Royal Mail Delivery with a guaranteed arrival day on Monday 25th April. My old passport arrived at the passport office on 25th April, according to Royal Mail tracking, but it took two weeks for the online tracking to update.

I took my own photo at home using my phone (iPhone 11)

Application submitted – 10:45am 22/04/22
Application received – 10:46am 22/04/22
Documents received – 2:11pm 9/5/22
Application approved – 6:27pm 11/5/22
Passport printed – 3:36pm 12/5/22
Passport delivered – 11:00am 13/5/22

I did not get a tracking number once my passport was out for delivery, but I did get a text from TNT to say it was going to be delivered that day.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-05-03

Date Received:
2022-05-13

Overall Experience:
5 Star – Very Easy

Comments:
3 days to acknowledge receipt of passport once it had arrived via special delivery.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-04-17

Date Received:
2022-05-12

Overall Experience:
5 Star – Very Easy

Comments:
received my new passport 3 weeks and 4 days from application, very quick.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-04-26

Date Received:
2022-05-13

Overall Experience:
5 Star – Very Easy

Comments:
This was a standard adult renewal so very pleased with 17 day turnaround after hearing horror stories in the press about 10 week waits.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-04-09

Date Received:
2022-05-11

Overall Experience:
Please Rate out of 5

Comments:
Took 10 days to acknowledge receipt of old passport.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-04-19

Date Received:
2022-04-29

Overall Experience:
5 Star – Very Easy

Comments:
Very quick but frustrating that you get told something different each time you speak to somebody. I was originally told to cancel my online application as I wouldn’t have it back in time to fly 7 weeks late. Passport received in 9 days !

Type of Application:
Adult Passport Renewal

Submission Date:
2022-04-25

Date Received:
2022-05-13

Overall Experience:
5 Star – Very Easy

Comments:
2 weeks to upload old passport and 1 week to get it delivered home.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-04-15

Date Received:
2022-05-13

Overall Experience:
4 Star – Easy

Comments:
I was really worried with all the news about long waits but actually the process was quick. I sent my old passport back with Royal Mail signed for delivery. Royal Mail are apparently sending so many that they did not get a signature but when I called were able to confirm it had been received at the Liverpool office. It took 2 weeks from being received to being acknowledged on the Passport office tracking. After that it only took a week to be approved, printed and delivered.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-04-24

Date Received:
2022-05-13

Overall Experience:
5 Star – Very Easy

Comments:
Just under 3 weeks from submitting my application online to receiving my new passport. Digital photo taken on my camera phone was indicated as ‘poor quality’ even though it met all the criteria and was clear but I submitted anyway as system allows it (being able to enter an explanation as to why you believe it to be of good quality is a good feature). Due to the photo indivation, was a bit of a worry when return of my old passport to the Passport Office was shown as signed for by Royal Mail on 26 April but not shown as received by Passport Office until 9 May but apart from that, all was fine. New passport received today, 13 May

Application history
Passport received 12.30pm on 13 May 2022
Passport printed 10:26am on 12 May 2022
Application approved 1:10pm on 11 May 2022
Documents received 12:10pm on 9 May 2022
Application received 8:41pm on 24 April 2022
Application submitted 8:41pm on 24 April 2022

Type of Application:
Adult Passport Renewal

Submission Date:
2022-03-26

Date Received:
2022-05-13

Overall Experience:
1 Star – Very Stressful

Comments:
Had to upgrade in person at the office

Type of Application:
Adult Passport Renewal

Submission Date:
2022-04-26

Date Received:
2022-05-13

Overall Experience:
5 Star – Very Easy

Comments:
I used a passport booth for the pictures rather than risking taking my own. Also most of that time was waiting for them to confirm they’d received my old one which took 13 days. From that update it took 4 days to physically receive my new passport.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-04-27

Date Received:
2022-05-11

Overall Experience:
5 Star – Very Easy

Comments:
When you take a photo at home wear a light coloured shirt/ blouse to avoid shadow on your face.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-04-23

Date Received:
2022-05-13

Overall Experience:
4 Star – Easy

Comments:
I used the Post Office Digital Check and send service. The biggest delay was for the tracker to show that my old passport had been received. Once that happened, the rest of the process took 5 days.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-04-29

Date Received:
2022-05-03

Overall Experience:
5 Star – Very Easy

Comments:
Bootle office – couldn’t believe how quick it was. Sadly husbands application sent same day and documents delivered same day had only just been updated today to say passport received at Durham.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-05-05

Date Received:
2022-05-12

Overall Experience:
5 Star – Very Easy

Comments:
Literally one week to the day from applying we received my husband’s renewed passport. Visited local Max Spielmans who completed application in full. Bootle/Liverpool office dealt with application.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-04-23

Date Received:
2022-05-12

Overall Experience:
4 Star – Easy

Comments:
I accidentally sent my supporting documents to the wrong address as I was submitting evidence for multiple applications. I was concerned this would slow my application down but it didn’t seem to cause any problems.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-04-21

Date Received:
2022-05-13

Overall Experience:
4 Star – Easy

Comments:
Very quick, three weeks and one day after I submitted my application I received my new passport – nothing like the press make out. Like everyone else the wait for them to receive the documents was anxious but after this everything was really quick. TNT didn’t deliver on the first day they said they would but came the next day.

Passport delivered 1.20pm on 13 May 2022
Passport printed 4:58pm on 10 May 2022
Application approved 8:57am on 9 May 2022
Documents received 2:09pm on 5 May 2022
Application received 1:38pm on 21 April 2022
Application submitted 1:37pm on 21 April 2022

Type of Application:
Adult Passport Renewal

Submission Date:
2022-04-29

Date Received:
2022-05-13

Overall Experience:
5 Star – Very Easy

Comments:
Very straightforward process including verifying new photos. Updated at every step of the way. Very happy.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-04-19

Date Received:
2022-04-29

Overall Experience:
5 Star – Very Easy

Comments:
Very slick for adult passport renewals – just 10 days from start to finish. Excellent service. Thank you Home Office!

Type of Application:
Adult Passport Renewal

Submission Date:
2022-04-30

Date Received:
2022-05-12

Overall Experience:
4 Star – Easy

Comments:
This was a renewal of a child’s passport to an adult’s. I would have given the service 5 stars but for the following:
The government website is confusing for this type of application – although you might think this is a “first adult passport”, in fact it counts as an “adult renewal”. I had to phone up the helpline to clarify this and waited just over an hour for a reply. The advisor was extremely helpful though, and explained that if we were running short of time, once we had received a message that the application was being processed, we could phone up and switch to the priority service, paying the extra fee over the phone. Not sure why they don’t put this on their website. However, we didn’t need to as it arrived in 12 days!

Type of Application:
Adult Passport Renewal

Submission Date:
2022-05-03

Date Received:
2022-05-13

Overall Experience:
5 Star – Very Easy

Comments:
Surprised how quickly it arrived. Regular updates by text and email. Wish I had a holiday booked!

Type of Application:
Adult Passport Renewal

Submission Date:
2022-04-25

Date Received:
2022-05-12

Overall Experience:
4 Star – Easy

Comments:
Once applied for I was then watching the news and reading social media platforms. I started to panic, there were some stories of peoples passports taking months with people missing their holidays. At first I was a bit apprehensive because it took them 11 days to register my documents. That was my only problem with this service. I sent my passport the following day via special delivery 26th and was received by the passport office 27th but yet they didn’t update my page until 7th May. Apart from that it went quite smoothly.

Passport printed 1:48pm on 11 May 2022
Application approved 5:30pm on 10 May 2022
Documents received 12:41pm on 7 May 2022
Application received 6:07pm on 25 April 2022
Application submitted 6:07pm on 25 April 2022

Type of Application:
Adult Passport Renewal

Submission Date:
2022-04-30

Date Received:
2022-05-13

Overall Experience:
5 Star – Very Easy

Comments:
Passport printed 3:44pm on 11 May 2022
Application approved 6:48pm on 10 May 2022
New photo received 7:02am on 10 May 2022
Photo rejected 9:28pm on 9 May 2022
Documents received 1:05pm on 6 May 2022
Application received 10:37am on 30 April 2022
Application submitted 10:36am on 30 April 2022

Sent to Glasgow office

Type of Application:
Adult Passport Renewal

Submission Date:
2022-05-03

Date Received:
2022-05-13

Overall Experience:
5 Star – Very Easy

Comments:
Applied late Tuesday 3rd May on my phone, ran to post office & posted old passport to Bootle office (Sign for delivery) about 17:15. Post office sent confirmation of delivery on Thursday 5th May. Passport office acknowledged delivery, Sunday night about 9pm, 8th May. Approved 10th May, printed 12th May & delivered 2pm 13th May.
Very pleased with service & feedback. Was panicking at first with the 10wk wait times as we fly in 6wks. Hope this is of help to anyone in a similar situation renewing via Bootle office.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-04-25

Date Received:
2022-05-13

Overall Experience:
5 Star – Very Easy

Comments:
Sent old passport 25th April
Told they received on 9th may
Approved 11th May
Passport printed 12th May
Delivered 13th may

Type of Application:
Adult Passport Renewal

Submission Date:
2022-04-14

Date Received:
2022-05-12

Overall Experience:
3 Star – Average

Comments:
It took 3.5 weeks for the old passport to show as received. This was only as i rang up and asked for the progress team to investigate as we are travelling next week. It certainly did the job and were very helpful. Through those 3.5 weeks were very stressful. My passport was sent to durham and my sons to Liverpool. Liverpool were very prompt with all the updates.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-05-03

Date Received:
2022-05-12

Overall Experience:
5 Star – Very Easy

Comments:
Very easy and after the hype in the media, I was worried I wouldn’t receive it in time for our holidays. Needn’t have stressed it was very easy and received in just over a week.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-04-06

Date Received:
2022-04-23

Overall Experience:
5 Star – Very Easy

Comments:
Delighted how quickly new passport was issued despite the fact that the photo taken by Max Spielman wasn’t accepted on the digital application form so would have had to be checked by an official. Thanks to all in the passport agency.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-05-03

Date Received:
2022-05-13

Overall Experience:
4 Star – Easy

Comments:
Used a photo booth id code for photo, seems to have really speeded up the processing of passport. Only 9 days from submission to printing

Type of Application:
Adult Passport Renewal

Submission Date:
2022-04-28

Date Received:
2022-05-10

Overall Experience:
5 Star – Very Easy

Comments:
Despite the commotion made in the media about horrendous wait times and slow updates, I found this process extremely easy, and was updated at regular intervals through the process via text message and email. This renewal was submitted online via government website.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-04-24

Date Received:
2022-05-13

Overall Experience:
5 Star – Very Easy

Comments:
Took a long time for them to acknowledge receipt of old passport but once that happened it got processed quickly.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-04-12

Date Received:
2022-05-03

Overall Experience:
5 Star – Very Easy

Comments:
After the documents are received (took 15 days) the process is very quick. I also had a name change -Liverpool Bootle office.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-04-16

Date Received:
2022-05-12

Overall Experience:
4 Star – Easy

Comments:
Process was good except they didn’t acknowledge receipt of old passport for about 12-14 days after it was delivered which was a bit disconcerting.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-04-06

Date Received:
2022-05-11

Overall Experience:
2 Star – Stressful

Comments:
after they received my application they asked for other information, this was sent, and it took two weeks before they opened it, I felt this should have been in a priority envelope so. they could have fast-tracked, I felt I had to start at the beginning of the process again, I missed my holiday to Nice by a week.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-03-10

Date Received:
2022-05-13

Overall Experience:
1 Star – Very Stressful

Comments:
It was very stressful see other peoples get approved much quicker as I felt like there might be something wrong with mine and I was just unaware as this has happened to others.

After calling the standard phone number about 100 times and getting cut off without speaking to someone, I saw another number on the Passport Chaos 2022 Facebook group. After being on hold an hour and a half I spoke to someone very nice and friendly, and explained my flight was in about 2.5 weeks and it had been processing since mid March. She said she’d put a note on my file. Coincidence or not, it was approved the same day.

After approval things were smooth and I received it three days later through the letter box.

Included a name change.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-04-24

Date Received:
2022-05-13

Overall Experience:
5 Star – Very Easy

Comments:
Passport printed 6:22am on 12 May 2022
Application approved 10:20am on 11 May 2022
Documents received 10:31am on 9 May 2022
Application received 3:20pm on 24 April 2022
Application submitted 3:20pm on 24 April 2022

Received my passport the day after it was printed. Took a long time for them to acknowledge that they had received my old passport but I wasn’t too worried as I had done signed for delivery and I had seen that it had been received the day after.

1st Child Passport

Type of Application:
First Child Passport

Submission Date:
2022-03-14

Date Received:
2022-05-13

Overall Experience:
1 Star – Very Stressful

Comments:
Not received yet! Still waiting.
Sent documents by courier on 14/3. Courier confirmed delivery on 18/3. Passport office acknowledged receipt on 8/4/22. Now 10 weeks since submitting documents and no further word. It can take a long time.

Type of Application:
First Child Passport

Submission Date:
2022-03-31

Date Received:
2022-05-13

Overall Experience:
5 Star – Very Easy

Comments:
The application process is easy it was just the stress of not knowing if we would receive in time.

4:52am on 12 May 2022 Application approved

8:48am on 11 May 2022 Documents received

8:40am on 15 April 2022 Application received

7:40pm on 1 April 2022 Identity details received

7:39pm on 1 April 2022 Email sent to person confirming your identity

7:31pm on 1 April 2022 Email sent to person confirming your identity

9:55pm on 31 March 2022 Ask someone to confirm your identity

9:32pm on 31 March 2022 Application submitted

Type of Application:
First Child Passport

Submission Date:
2022-04-03

Date Received:
2022-05-13

Overall Experience:
2 Star – Stressful

Comments:
Rang a few times very little info just the same info seen as text.

Type of Application:
First Child Passport

Submission Date:
2022-04-06

Date Received:
2022-05-13

Overall Experience:
5 Star – Very Easy

Comments:
The most difficult part of the application was the fact the government website changed the waiting time to up to 10 weeks. As I’d booked a holiday this caused a lot of stress wondering if we’d get the passport in time! The process was very smooth however and I received the passport in 5 weeks 2 days. I checked passportwaitingtime.co.uk all the time and actually the data was spot on. I was able to predict when we’d get approved and it was exactly right. Phew!

Passport printed 1:16pm on 12 May 2022
Application approved 3:32pm on 11 May 2022
Documents received 10:57am on 22 April 2022
Application received 8:20am on 7 April 2022
Identity details received 8:19am on 7 April 2022
Email sent to person confirming your identity 8:33pm on 6 April 2022
Email sent to person confirming your identity 4:43pm on 6 April 2022
Ask someone to confirm your identity 4:41pm on 6 April 2022
Application submitted 4:41pm on 6 April 2022

Type of Application:
First Child Passport

Submission Date:
2022-04-01

Date Received:
2022-05-13

Overall Experience:
3 Star – Average

Comments:
The overall process was fine. I just stressed myself out reading all. the horror stories!

Received passport 13th May 2020
Passport printed 1:22pm on 12 May 2022
Application approved 5:47pm on 11 May 2022
Documents received 11:56am on 22 April 2022
Application received 12:36pm on 6 April 2022
Identity details received 12:35pm on 6 April 2022
Email sent to person confirming your identity 12:46pm on 5 April 2022
Ask someone to confirm your identity 9:20am on 1 April 2022
Application submitted 9:20am on 1 April 2022

Child Renewal

Type of Application:
Child Renewal

Submission Date:
2022-04-19

Date Received:
2022-05-14

Overall Experience:
5 Star – Very Easy

Comments:
Speedy service and excellent communication. They are doing a great job.

Type of Application:
Child Renewal

Submission Date:
2022-04-18

Date Received:
2022-05-12

Overall Experience:
5 Star – Very Easy

Comments:
I was quite concerned as we have a holiday booked so I called them. Once they have received your passport, it takes 2 weeks for them to actually pick it up. Ours was picked up after about 10 days then approved 2 days later.

Type of Application:
Child Renewal

Submission Date:
2022-04-25

Date Received:
2022-05-13

Overall Experience:
5 Star – Very Easy

Comments:
Online application

Type of Application:
Child Renewal

Submission Date:
2022-03-26

Date Received:
2022-05-11

Overall Experience:
1 Star – Very Stressful

Comments:
Only received my passport because I traveled from Essex to Peterborough and spent 2 days in the passport office. My original application had been switched to ‘manual approval’ despite there being no errors or issues with the information, photo, verification and documentation.

Type of Application:
Child Renewal

Submission Date:
2022-04-23

Date Received:
2022-05-14

Overall Experience:
5 Star – Very Easy

Comments:
Took two weeks to receive old documents but from there it was less than a week.

Type of Application:
Child Renewal

Submission Date:
2022-04-19

Date Received:
2022-05-14

Overall Experience:
5 Star – Very Easy

Comments:
Took 2 weeks for the passport office to register the documents had been received (I had proof of date of actual receipt). However once received it was checked and printed and delivered in a week. I even had to delay delivery as I was not home.

Type of Application:
Child Renewal

Submission Date:
2022-04-25

Date Received:
2022-05-13

Overall Experience:
4 Star – Easy

Comments:
Applied for my daughter renewal recently through post office digital and they only received the old passport on day 16. Started processing 2 days after that then 3 days later I received the new passport.

Type of Application:
Child Renewal

Submission Date:
2022-04-20

Date Received:
2022-05-13

Overall Experience:
5 Star – Very Easy

Comments:
Online application, documents sent to Peterborough, received via Royal mail on Friday 22nd. Updated as received exactly 2 weeks later (6th May) which I expected due to the info in this forum. Then the updates were rapid, with the passport being delivered yesterday, 13th May, by TNT. I can’t fault the service personally, and would definitely recommend online application, along with a trip to Tesco’s photo shop for the photo. 2 of 2 renewals now received. I hope everyone has the same fortune as me.

Type of Application:
Child Renewal

Submission Date:
2022-03-09

Date Received:
2022-05-13

Overall Experience:
2 Star – Stressful

Comments:
Should have been a straight forward process but additional documents were requested, still not sure why, took 6 weeks for them to be scanned on.

Type of Application:
Child Renewal

Submission Date:
2022-04-29

Date Received:
2022-05-12

Overall Experience:
5 Star – Very Easy

Comments:
Fast using the online service, online photo.

Type of Application:
Child Renewal

Submission Date:
2022-04-25

Date Received:
2022-05-13

Overall Experience:
5 Star – Very Easy

Comments:
Don’t believe scare munger… Submitted passport renewal day after media up roar about delays. Had passport back within 3 weeks of application. Took 2 weeks for them to update system with documents received. Then 1 week for rest of process. Don’t panic with fast track submission!

Type of Application:
Child Renewal

Submission Date:
2022-05-02

Date Received:
2022-05-12

Overall Experience:
5 Star – Very Easy

Comments:
So easy, and I even sent the old passport to the wrong address. So stressed when I realised my mistake but It actually arrived a day quicker than the Adult renewals! Amazing

Type of Application:
Child Renewal

Submission Date:
2022-04-07

Date Received:
2022-04-26

Overall Experience:
4 Star – Easy

Comments:
Much quicker than expected. In case it helps anyone, it took 1 week for HMPO to confirm receipt of old passport (after date of actual “signed for” delivery) and old passport returned about 2 weeks after new one.

Type of Application:
Child Renewal

Submission Date:
2022-04-25

Date Received:
2022-05-13

Overall Experience:
5 Star – Very Easy

Comments:
Longest wait was for acknowledgment of old passport being received. Only took 5 days after that for approval, printing and delivery.

Type of Application:
Child Renewal

Submission Date:
2022-04-23

Date Received:
2022-05-12

Overall Experience:
2 Star – Stressful

Comments:
Used digital check and send service. They made mistake with mother’s DOB.

Type of Application:
Child Renewal

Submission Date:
2022-04-21

Date Received:
2022-05-13

Overall Experience:
5 Star – Very Easy

Comments:
Online application – really straight forward and quick. Liverpool office

Passport printed 6:02pm on 11 May 2022
Application approved 6:55pm on 10 May 2022
Documents received 10:48am on 8 May 2022
Application received 8:29am on 23 April 2022
Identity details received 8:28am on 23 April 2022
Email sent to person confirming your identity 9:13am on 22 April 2022
Ask someone to confirm your identity 7:50pm on 21 April 2022
Application submitted 7:50pm on 21 April 2022

Type of Application:
Child Renewal

Submission Date:
2022-04-22

Date Received:
2022-05-13

Overall Experience:
4 Star – Easy

Comments:
Took 2 weeks to acknowledge receipt of the old passport even though sent special delivery but arrived within a week of that confirmation.

Type of Application:
Child Renewal

Submission Date:
2022-04-18

Date Received:
2022-05-16

Overall Experience:
5 Star – Very Easy

Comments:
Our experience is in line with your reported average. Thanks for your service.

Type of Application:
Child Renewal

Submission Date:
2022-04-15

Date Received:
2022-05-12

Overall Experience:
3 Star – Average

Comments:
Couldn’t contact the service even though sent many emails.

Type of Application:
Child Renewal

Submission Date:
2022-04-04

Date Received:
2022-05-12

Overall Experience:
2 Star – Stressful

Comments:
Application submitted 4/4/22
Documents Received 24/4/22
Application Approved 10/5/22
Passport printed 11/5/22
Passport Received 12/5/22
Bootle Office

Needed a passport urgently as my child travels abroad to comply with contact order. This time scale reflects using the 2 week prior to departure upgraded service. Which took 4 working days to receive a call back before this request was able to be processed
Unable to use 1 week fast track service. As no appointments are ever available.
On many occasions I was unable to contact the passport helpline as it is too busy.
At the time of application the average time for child passport renewal was 4 weeks.
All done using the online digital service.

Type of Application:
Child Renewal

Submission Date:
2022-04-22

Date Received:
2022-05-13

Overall Experience:
5 Star – Very Easy

Comments:
It took 10 days for them to acknowledge receipt of the old passport so I was worried during that time but once it had been acknowledged things moved very fast.

Type of Application:
Child Renewal

Submission Date:
2022-04-23

Date Received:
2022-05-12

Overall Experience:
5 Star – Very Easy

Comments:
Submitted 24/4
Documents signed Royal Mail 26/4
Documents received on system HMPO 6/5
Approved 10/5
Printed 11/5
Received 12/5
Hemel Hempstead office
Once scanned on by HMPO very quick

Type of Application:
Child Renewal

Submission Date:
2022-05-03

Date Received:
2022-05-12

Overall Experience:
5 Star – Very Easy

Comments:
Used the standard online service at risk as no fast track appointments available. Travel date 30th June. Extremely impressed with the service and tracking communication. 10 days from start to finish, wow!

Type of Application:
Child Renewal

Submission Date:
2022-04-22

Date Received:
2022-05-12

Overall Experience:
5 Star – Very Easy

Comments:
I applied for two child renewals on the same day, and sent off their old passports the next day, to two different offices. Both as recorded delivery. My sons passport was delivered and signed for two days later. We now have his new passport, so a lovely quick turnaround, despite all they hype. However, we are still waiting on my daughters. Royal mail tracking shows they haven’t even delivered her old passport yet, three weeks on. I spoke to someone at Royal Mail after 7 days, who said wait two week as they are finding that Mail isn’t always being scanned on delivery at some passport offices!! (What’s the flipping point in paying fir recorded delivery!!) two week on, still nothing, so I have managed to speak to someone at the passport office who has advised to “hold out for another week, as it’s taking up to 14-22 *working* days to log returned documents. I can’t help but feel a bit twitchy now. When I applied, it was 14 weeks till our holiday. Now it’s getting close to their 10 week processing time, and I’ve still had no update that they’ve even received her old passport. This application is (supposedly) being processed at the Durham office.

Type of Application:
Child Renewal

Submission Date:
2022-04-21

Date Received:
2022-05-12

Overall Experience:
5 Star – Very Easy

Comments:
Sent child first and child renewal off at same time to liverpool/bootle. Still waiting for child first to be approved. Received renewal posted through door about 3pm. No signature needed.

Passport printed 6:05pm on 10 May 2022
Application approved 9:47pm on 9 May 2022
Documents received 12:09pm on 6 May 2022
Application received 9:19pm on 21 April 2022
Identity details received 9:19pm on 21 April 2022
Email sent to person confirming your identity 9:12pm on 21 April 2022
Ask someone to confirm your identity 9:09pm on 21 April 2022
Application submitted 9:09pm on 21 April 2022

1 Week Fast Track

Type of Application:
1 Week Fast Track Service

Submission Date:
2022-05-12

Date Received:
2022-05-14

Overall Experience:
5 Star – Very Easy

Comments:
Straight forward . Had to travel to Belfast from London . But the speed of delivery was convenient.

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