June 21, 2022

Passport Experiences 21st June 2022

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Passport Application Experiences

Feedback, experiences, timelines, tips and useful information from people that have recently been through the UK passport application process.

Adult Renewal Passport

Type of Application:
Adult Passport Renewal

Submission Date:
2022-04-05

Date Received:
Not Received

Overall Experience:
1 Star – Very Stressful

Comments:
20/06/22 – still not received passport – simple adult renewal !!!

Type of Application:
Adult Passport Renewal

Submission Date:
2022-05-23

Date Received:
2022-06-20

Overall Experience:
4 Star – Easy

Comments:
On May 20th, after booking a holiday from 21st June we realized my wife’s passport did not have the 3 extra months now required by the EU. After a weekend discovering that fast track appointments were essentially unavailable we decided to simply make a standard application on the basis that according to this site the chance of success was reasonably high. We made an online application very early on the morning of 23 May, with photo taken professionally and a code provided. We then sent the old passport to Liverpool passport office using special delivery, i.e. guaranteed by 1pm next day. It was a very close run thing, but the passport has arrived this morning. The timetable is

Passport delivered 10.02am 20th June.
Passport printed 2:46am on 18 June 2022
Application approved 8:36am on 16 June 2022
Documents received 12:46pm on 26 May 2022
Application received 8:47am on 23 May 2022
Application submitted 8:47am on 23 May 2022

Receipt of documents was very quick, but then a long gap to approval. On 12th June we gave feedback and on 13th used the webchat. In both we were polite, and didn’t ask for special treatment, just suggested information would be useful given our situation, i.e. we provided the date of flights. Whether this helped or not is unclear, but it didn’t seem to hurt. From approval to delivery was quick. We actually discovered that TNT would be delivering the passport on 20th by using their tracker and our application number about 7 hours before we received confirmation that the passport had been printed. Delivery was efficient, with a very friendly TNT delivery man.

We would like to thank contributors to this site for giving us the confidence to make an application, and for additional tips, some of which were (and others of which may have been) useful.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-05-23

Date Received:
2022-06-20

Overall Experience:
3 Star – Average

Comments:
Application submitted 23/05/22
Old passport delivered according to post office 24/05/22
Old passport received according to passport office 05/06/22
Approved 15/06/22
Printed 17/06/22
Delivered to home 20/06/22

Type of Application:
Adult Passport Renewal

Submission Date:
2022-06-06

Date Received:
2022-06-20

Overall Experience:
5 Star – Very Easy

Comments:
Quick, easy, and without any of the issues the mainstream media seem to be reporting on.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-06-06

Date Received:
2022-06-20

Overall Experience:
5 Star – Very Easy

Comments:
Very easy process, and was turned around very quickly.

Passport printed: 17 June 2022
Application approved: 16 June 2022
Documents received: 10 June 2022
Application received: 6 June 2022
Application submitted: 6 June 2022

Type of Application:
Adult Passport Renewal

Submission Date:
2022-03-29

Date Received:
2022-06-15

Overall Experience:
5 Star – Very Easy

Comments:
Was getting worried after seeing comments and timeframes on here. Trip booked for 20 July and left it a bit late to renew daughter’s child-to-adult passport. Maybe we just got lucky as passport delivered within three weeks. For us I can’t fault the service and hope it’s a sign that things are getting better.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-05-30

Date Received:
2022-06-20

Overall Experience:
4 Star – Easy

Comments:
Came very quickly compared to my expectations. It took exactly 3 weeks to the day since I applied for it to be delivered through my door. One thing I didn’t expect is for the passport to be black, I thought they were blue? Not that it matters! Bootle office.

Passport delivered 08:30am on 20 June 2022
Passport printed 4:37am on 17 June 2022
Application approved 4:08pm on 15 June 2022
Identity details received 12:48pm on 15 June 2022
Email sent to person confirming your identity 12:41pm on 15 June 2022
Email sent to person confirming your identity 12:27pm on 15 June 2022
Ask someone to confirm your identity 12:14pm on 15 June 2022
Documents received 2:19pm on 8 June 2022
Application received 6:29pm on 30 May 2022
Application submitted 6:28pm on 30 May 2022

Type of Application:
Adult Passport Renewal

Submission Date:
2022-04-15

Date Received:
2022-06-16

Overall Experience:
1 Star – Very Stressful

Comments:
Only came when it did because I spent hours calling and emailing HMPO to follow up on it.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-06-02

Date Received:
2022-06-20

Overall Experience:
5 Star – Very Easy

Comments:
My husband applied the same day as me in fact just after mine. He received his passport on 16th June.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-06-07

Date Received:
2022-06-20

Overall Experience:
5 Star – Very Easy

Comments:
Very straightforward. Used the photo booth in the local post office and got a code I could put into the online form so I didn’t even have to upload a picture. Received regular progress updates from the passport office as my application went through the system. They even sent me a couple of reminders to post back my old passport, just so I wouldn’t forget. All well thought-out and a great example of online government services working smoothly.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-05-31

Date Received:
2022-06-20

Overall Experience:
5 Star – Very Easy

Comments:
Passport printed 9:40am on 17 June 2022
Application approved 4:04pm on 15 June 2022
New photo received 3:44pm on 15 June 2022
Photo rejected 3:17pm on 15 June 2022
Documents received 3:47pm on 8 June 2022
Application received 3:47pm on 31 May 2022
Application submitted 3:47pm on 31 May 2022

Type of Application:
Adult Passport Renewal

Submission Date:
2022-06-03

Date Received:
2022-06-20

Overall Experience:
5 Star – Very Easy

Comments:
Could not have been easier and I was kept informed via SMS all the way. Fantastic service.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-05-30

Date Received:
2022-06-20

Overall Experience:
5 Star – Very Easy

Comments:
New passport arrived 12 days after they got my old one.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-06-02

Date Received:
2022-06-20

Overall Experience:
Please Rate out of 5

Comments:
Sent my sons passport off for renewal from child to adult renewal. Straight forward process from Glasgow office, also sent another 2 child renewal at the same time to bootle and hempel Hempstead office, bootle office have approved application and it is being printed, hempstead office have printed and waiting delivery. Have received delivery from Glasgow office however today 20th June. Just over 2 weeks in total
Passport printed 4:54pm on 16 June 2022
Application approved 11:19am on 15 June 2022
Documents received 1:09pm on 8 June 2022
Application received 10:04am on 2 June 2022
Application submitted 10:04am on 2 June 2022

Type of Application:
Adult Passport Renewal

Submission Date:
2022-06-01

Date Received:
2022-06-20

Overall Experience:
4 Star – Easy

Comments:
First adult passport for my son who had held a child’s passport. It was put on hold as his identity needed to be confirmed but still fairly quick . Applied for my daughter’s at the same time, child renewal but not heard yet.

Lost or Stolen Passport Application

Type of Application:
Lost/Stolen Passport

Submission Date:
2022-04-07

Date Received:
2022-06-18

Overall Experience:
1 Star – Very Stressful

Comments:
Only received this after numerous calls, emails, queuing from 6am outside a passport office and even then only received once local MP intervened.

1st Child Passport

Type of Application:
First Child Passport

Submission Date:
2022-03-28

Date Received:
2022-06-14

Overall Experience:
2 Star – Stressful

Comments:
Two weeks before our travel date (and 10 weeks after we’d received confirmation that the documents had been received) we contacted the Durham upgrades team with the requested information to allow them to escalate the request. Despite frequent chasing to the general passport line and a number of callback requests, we heard nothing. 48 hours before travel, my husband went to our closest office in Liverpool at 7am and queued outside without an appointment and thankfully they were able to help. We were waiting there for nearly 12 hours in total due to difficulties in the Liverpool team being able to reach anyone in Durham but eventually we were assured that our passport would be printed and ready to collect after 10am the following day. We received a voicemail from someone in Durham at 9.30pm to confirm that the application had been approved. A very stressful experience but we’re really grateful to the team in Liverpool for their help.

Type of Application:
First Child Passport

Submission Date:
2022-03-27

Date Received:
2022-05-11

Overall Experience:
1 Star – Very Stressful

Comments:
While my sons passport came in a reasonable time compared to expectations the supporting documents did not arrive until 5 weeks later. We needed them as my wife’s passport was sent. Numerous call backs were made and in the end it came on the 16th of June.

Type of Application:
First Child Passport

Submission Date:
2022-03-22

Date Received:
2022-05-23

Overall Experience:
1 Star – Very Stressful

Comments:
I had to attend the passport office twice and only got my passport on the date started as I was travelling the following day, otherwise I have no idea his long it would have taken.

Type of Application:
First Child Passport

Submission Date:
2022-05-01

Date Received:
2022-06-16

Overall Experience:
4 Star – Easy

Comments:
Just hard to get an acceptable photo 4 days of trying for 18 month old.

Child Renewal

Type of Application:
Child Renewal

Submission Date:
2022-05-16

Date Received:
2022-06-20

Overall Experience:
3 Star – Average

Comments:
Applied 2 Child renewal online, applied both on the 16 May 2022. Sent off old passport on the same day (one to Bootle and one to Peterborough office) Both passport has been received next working day 17th May.
Bootle office updated on 20th May that document has been received. Peterborough office updated document status received on the 26th May 2022.
Today 19th June I have the passport which was processed from Bootle Office.
Application history

StatusDate
Passport printed 4:36am on 17 June 2022
Application approved 4:08pm on 15 June 2022
Identity details received 12:20pm on 15 June 2022
Email sent to person confirming your identity 4:47pm on 13 June 2022
Ask someone to confirm your identity 3:05pm on 13 June 2022
Documents received 3:07pm on 20 May 2022
Application received 11:37am on 16 May 2022
Identity details received 11:37am on 16 May 2022
Email sent to person confirming your identity 11:18am on 16 May 2022
Ask someone to confirm your identity 10:36am on 16 May 2022
Application submitted 10:36am on 16 May 2022

Type of Application:
Child Renewal

Submission Date:
2022-06-02

Date Received:
2022-06-20

Overall Experience:
5 Star – Very Easy

Comments:
a lot quicker than expected!

Type of Application:
Child Renewal

Submission Date:
2022-04-04

Date Received:
2022-04-23

Overall Experience:
1 Star – Very Stressful

Comments:
Although this passport only took 18 days to complete. Our 2nd childs renewal was submitted on the same day. Its now 20/06/2022 and we still haven’t received it. !!! 65 days and counting

Type of Application:
Child Renewal

Submission Date:
2022-04-06

Date Received:
2022-06-09

Overall Experience:
2 Star – Stressful

Comments:
I thought 3 months will be long enough, after 6 weeks i started worrying as we have our holiday booked in July. It took 2 months exactly for a child renewal, for the first 4 weeks nothing happened at all.

Type of Application:
Child Renewal

Submission Date:
2022-05-29

Date Received:
2022-06-20

Overall Experience:
5 Star – Very Easy

Comments:
This included a name change of the child without fathers signature but including deedpoll letter of a deed poll office that is no longer around. Also first witness was not credible and photo was also rejected. Overall it was a very very easy experiance and much quicker than i could have ever imagined

StatusDate
Passport printed 10:32pm on 17 June 2022
Application approved 4:36pm on 15 June 2022
Identity details received 4:35pm on 15 June 2022
Email sent to person confirming your identity 3:34pm on 15 June 2022
Ask someone to confirm your identity 3:31pm on 15 June 2022
New photo received 12:59pm on 15 June 2022
Photo rejected 12:07pm on 15 June 2022
Documents received 2:09pm on 8 June 2022
Application received 11:16pm on 30 May 2022
Identity details received 11:16pm on 30 May 2022
Email sent to person confirming your identity 6:22pm on 29 May 2022
Ask someone to confirm your identity 6:20pm on 29 May 2022
Application submitted 6:20pm on 29 May 2022

Type of Application:
Child Renewal

Submission Date:
2022-04-28

Date Received:
Not Received

Overall Experience:
2 Star – Stressful

Comments:
Still waiting.

Type of Application:
Child Renewal

Submission Date:
2022-05-17

Date Received:
2022-06-15

Overall Experience:
2 Star – Stressful

Comments:
Came sooner than I expected, but it was stressful because I wasn’t sure if it would arrive in time based on their 10-week processing time warning. I’d tried to book a fast track slot but wasn’t able to get any so had to take a gamble. Luckily it all worked out and it arrived much quicker than expected.

Type of Application:
Child Renewal

Submission Date:
2022-05-30

Date Received:
2022-06-20

Overall Experience:
5 Star – Very Easy

Comments:
Used post office digital check and send. Reduces chances of errors or problems with a photo.

Overseas Passport Application

Type of Application:
Adult Renewal (Overseas Application)

Submission Date:
2022-05-06

Date Received:
2022-06-20

Overall Experience:
4 Star – Easy

Comments:
45 days total, a lot quicker than some of the media reports were suggesting, would have been delivered at 40 days if I had been at home the day it first went out for delivery. Planning to travel on 4th August so happy that it was quicker than some of the applications I’ve seen on the forums.

Online Renewal Application 06/05/2022
Old Passport Posted 07/05/2022
Old Passport Delivered 12/05/2022
Old Passport Receipt Acknowledged 01/06/2022
Photo Rejected, New Photo Sent 08/06/2022
Approved 09/06/2022
Printed and Posted 10/06/2022
Received Tracking Number 14/06/2022
Out For Delivery – Rescheduled for 20th June 15/06/2022
Received 20/06/2022

Type of Application:
Adult Renewal (Overseas Application)

Submission Date:
2022-05-05

Date Received:
2022-06-16

Overall Experience:
3 Star – Average

Comments:
Applied online: May 5, 2022, application registered as received
Immediately sent documents by registered mail
Documents delivered and signed for per tracking: May 10th
Documents marked as received: June 6
Application approved: June 13
Passport printed: June 14
Passport shipped by DHL: June 15
Passport delivered: June 16
The hardest part on the nerves was the long wait for the receipt of the documents to be acknowledged. Otherwise, I guess 1 month and 11 days was not terribly out of line. Passports used to come much quicker when they were done by the British Consulate in Düsseldorf.

Type of Application:
Adult Renewal (Overseas Application)

Submission Date:
2022-03-23

Date Received:
Not Received

Overall Experience:
1 Star – Very Stressful

Comments:
0 should be an option for overall experience. Overseas applications are not given fair and equal treatment.

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