June 23, 2022

Passport Experiences 23rd June 2022

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Passport Application Experiences

Feedback, experiences, timelines, tips and useful information from people that have recently been through the UK passport application process.

1st Adult Passport

Type of Application:
First UK Adult Passport

Submission Date:
2022-04-01

Date Received:
2022-06-22

Overall Experience:
2 Star – Stressful

Comments:
Pretty Stressful experience!!! Travelling on 26th June so am relieved it got here. Took multiple calls and emails to get there if I’m honest. Passport received around 9am on 22nd (today)
Received my supporting documents on the 15th due to constant calling and emailing. I recommend emailing the enquiries (found on website) a couple of times if you wish to get your supporting documents back beforehand. Also calling the advice line (pressing 8 then 3) gets you to speak to an advisor fairly quickly (can ask about documents to get back too), another good number for advice to call is 01633745709.
– when I got an email back from enquiries, I was able to reply to them and then get a response to this email hmpowebform@omni.eckoh.uk (this may not work but is worth a try) – I also had my interview around 12 on the 17th June, with it being approved later that day. When you get your interview booked (or get the letter in the post) youll be given a booking reference number – once you get this its worth trying to ring the interview line once a day to see if theyve had any interview cancellations you could take.
Documents sent to Liverpool office.
Hope this is of some use and can give you all some peace of mind or some kind of guidance. I do recommend to just keep calling up, if you have a holiday booked, tell them the date and they will make note. If you have an interview make sure you tell them when youre travelling, and also the interview line too. Good luck!!!! Xx

StatusDate
Passport printed 2:33am on 21 June 2022
Application approved 4:23pm on 17 June 2022
Documents received 7:46pm on 14 April 2022
Application received 8:49pm on 1 April 2022
Identity details received 8:49pm on 1 April 2022
Email sent to person confirming your identity 8:02pm on 1 April 2022
Email sent to person confirming your identity 5:35pm on 1 April 2022
Ask someone to confirm your identity 5:26pm on 1 April 2022
Application submitted 5:26pm on 1 April 2022

Type of Application:
First UK Adult Passport

Submission Date:
2022-03-26

Date Received:
2022-06-22

Overall Experience:
3 Star – Average

Comments:
Application took longer because I went abroad on holiday and couldn’t send the physical booklet

Type of Application:
First UK Adult Passport

Submission Date:
2022-05-11

Date Received:
2022-06-22

Overall Experience:
3 Star – Average

Comments:
First adult passport after Naturalisation.

Type of Application:
First UK Adult Passport

Submission Date:
2022-04-03

Date Received:
2022-06-20

Overall Experience:
1 Star – Very Stressful

Comments:
Lied to on phone and email constantly. Only received because traveled to Glasgow Passport Office and waited for them to print it.

Type of Application:
First UK Adult Passport

Submission Date:
2022-05-16

Date Received:
2022-06-22

Overall Experience:
4 Star – Easy

Comments:
This was my first time application. I recently got UK citizenship-naturalisation.

Type of Application:
First UK Adult Passport

Submission Date:
2022-05-09

Date Received:
2022-06-22

Overall Experience:
4 Star – Easy

Comments:
The process is easy (hence the 4 stars) but the lack of information (10 days to acknowledge receiving the documents, and 3 weeks to approve it …) Is quite appalling. In Spain you book one face to face interview and in 10 min you have the passport in hand, and only for €30. I don’t understand how it can take so long here….

Adult Renewal Passport

Type of Application:
Adult Passport Renewal

Submission Date:
2022-06-05

Date Received:
2022-06-21

Overall Experience:
5 Star – Very Easy

Comments:
Took a bit of time showing that old passport was received. After that, all very quick.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-05-31

Date Received:
2022-06-22

Overall Experience:
4 Star – Easy

Comments:
Would be neat to see the variance on your wait times graph.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-06-04

Date Received:
2022-06-22

Overall Experience:
5 Star – Very Easy

Comments:
We feared the worst but all went very smoothly. They acknowledged the old passport had been received a couple of days after posting them took about a week for them to process the new passport and another week or so for it to go to print.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-06-07

Date Received:
2022-06-22

Overall Experience:
5 Star – Very Easy

Comments:
Applied online. Application went to Bootle, Liverpool. Very quick.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-06-06

Date Received:
2022-06-22

Overall Experience:
5 Star – Very Easy

Comments:
Passport arrived within a matter of weeks using a standard renewal service, I didn’t even need to fast track it through a premium service – luckily. No hiccups at all with my application either, was accepted first time.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-04-04

Date Received:
2022-06-21

Overall Experience:
2 Star – Stressful

Comments:
Requested an upgrade as travel was imminent and forwarded flight booking information. Was delivered on the morning of the flight so very stressful.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-05-30

Date Received:
2022-06-21

Overall Experience:
5 Star – Very Easy

Comments:
Application sent 30/05
Documents received 09/06
Application approved 16/06
Passport printed 20/06
Passport received 21/06

Type of Application:
Adult Passport Renewal

Submission Date:
2022-05-31

Date Received:
2022-06-21

Overall Experience:
2 Star – Stressful

Comments:
The jubilee bank holiday seems to have caused a gap between royal mail delivering my old passport to passport office, and the passport office acknowledging it as received. Was a worrying gap where I thought my passport might have gone missing!

Passport printed 4:45am on 18 June 2022
Application approved 10:52am on 16 June 2022
Documents received 11:12am on 9 June 2022
Application received 5:49pm on 31 May 2022
Application submitted 5:49pm on 31 May 2022

Type of Application:
Adult Passport Renewal

Submission Date:
2022-06-06

Date Received:
2022-06-22

Overall Experience:
5 Star – Very Easy

Comments:
Very easy to follow, very quick, approved on day 12, printed confirmation on day 16 and received on day 17.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-05-27

Date Received:
2022-06-22

Overall Experience:
5 Star – Very Easy

Comments:
The only issue I had was the long wait between them signing for my old passport and the tracker saying it was received.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-06-06

Date Received:
2022-06-22

Overall Experience:
4 Star – Easy

Comments:
Pretty straightforward 16 days from submission till passport in hand was Hemel Hempstead office, used iPhone for photo passed ok.

Application history

StatusDate
Passport printed 12:16am on 22 June 2022
Application approved 8:43am on 20 June 2022
Documents received 3:56pm on 10 June 2022
Application received 6:21pm on 6 June 2022
Application submitted 6:20pm on 6 June 20

Type of Application:
Adult Passport Renewal

Submission Date:
2022-04-09

Date Received:
2022-06-22

Overall Experience:
2 Star – Stressful

Comments:
Chased up after 9 weeks, was told being passed to Progress Team and to expect a call within 3 days. No call received but a week later received email saying application approved and it arrived today. Praise the lord!!

1st Child Passport

Type of Application:
First Child Passport

Submission Date:
2022-05-16

Date Received:
2022-06-21

Overall Experience:
4 Star – Easy

Comments:
Passport printed 4:37am on 20 June 2022
Application approved 5:36pm on 16 June 2022
Documents received 9:44am on 27 May 2022
Application received 6:30pm on 16 May 2022
Identity details received 6:29pm on 16 May 2022
Email sent to person confirming your identity 6:15pm on 16 May 2022
Ask someone to confirm your identity 5:26pm on 16 May 2022
Application submitted 5:26pm on 16 May 2022

Type of Application:
First Child Passport

Submission Date:
2022-04-21

Date Received:
2022-06-15

Overall Experience:
3 Star – Average

Comments:
First child passport applied for from abroad. Sent a letter explaining a slightly complicated name issue (too many characters for the boxes available) and that seemed to have work as we had no extra communication with HMPO.

Child Renewal

Type of Application:
Child Renewal

Submission Date:
2022-04-10

Date Received:
2022-06-13

Overall Experience:
1 Star – Very Stressful

Comments:
They lost EU ID card, need to pay 50 euros to replace it.

Type of Application:
Child Renewal

Submission Date:
2022-05-16

Date Received:
2022-06-22

Overall Experience:
3 Star – Average

Comments:
Took just over one months. It was pretty straight forward. Longest part was waiting for the application approved status. Sent off passport on the 16th May and it has been received on the 17th May. The “received document” status was updated 9 days later which was 26th May.

Type of Application:
Child Renewal

Submission Date:
2022-05-23

Date Received:
2022-06-22

Overall Experience:
5 Star – Very Easy

Comments:
All very easy, had two other family members that had applied after us for their child renewals all of which came back a few days before so 20 to 30 days is a very realistic timescale based on 3 separate child applications. We applied online and took our child’s photos of our phone for reference.

Type of Application:
Child Renewal

Submission Date:
2022-05-02

Date Received:
2022-06-22

Overall Experience:
1 Star – Very Stressful

Comments:
2 child applications (1 first, 1 renewal) submitted on the same day. Frist passport was sent to Bootle which we manage to get back in the first week of June; however, the renewal was sent to Belfast and was stuck in processing for weeks. We’re due to travel soon, so I requested upgrade service on 16 June 2022, which cost £102 plus postage (as we couldn’t travel to local office that’s over 2hrs away) and the renewed passport has just been received today.

When Belfast office called me to take payment for the upgrade, I did ask if there was anything specific that caused the delay in the application, and was told that it was because they’re just overwhelmed by the number of applications so they work to prioritise those who are travelling soon. Whilst I could understand the pressure of the increase in workload for them, but this approach is causing so much stress to countless applicants and actually pushing a lot of applications to the brink of requiring upgrades (is costing applicants a great deal more cost, amidst the current ridiculous cost of living crisis).

All in all, we’re glad we finally got ours just in time for our travel but it could have easily been a disaster that would cost us 5K plus in expenses paid and not to mention countless sleepless nights of worry.
Good luck to all out there still waiting for theirs!

Type of Application:
Child Renewal

Submission Date:
2022-05-20

Date Received:
2022-06-22

Overall Experience:
3 Star – Average

Comments:
Applied online, old passport Sent to Peterborough office 20.05.2022, 1 week to acknowledge receipt after 1 day delivery. Photos taken on phone was a pain, as the app kept rejecting. Was then 3 weeks from receipt to email acknowledging that the applications was approved and a further week to say it had been printed. I chased 3 weeks after receipt using the online form on HMPO website and “coincidently” the next day I received an update that the passport application had been approved. Thanks to this site for helping me retain my sanity! i can’t see why HMPO can’t publish actual response times rather than making the nation stress and sweat it out!!!

Application history
StatusDate
Passport printed 12:16am on 21 June 2022
Application approved 4:56pm on 17 June 2022
Documents received 3:26pm on 27 May 2022
Application received 9:10am on 20 May 2022
Identity details received 9:10am on 20 May 2022
Email sent to person confirming your identity 7:58am on 20 May 2022
Ask someone to confirm your identity 7:51am on 20 May 2022
Application submitted 7:51am on 20 May 2022

Type of Application:
Child Renewal

Submission Date:
2022-05-13

Date Received:
2022-06-21

Overall Experience:
2 Star – Stressful

Comments:
Overseas application. It took 3 weeks for the passport office to confirm receipt of the old passport, even though Royal mail had confirmed the delivery.

1 Week Fast Track Application

Type of Application:
1 Week Fast Track Service

Submission Date:
2022-06-15

Date Received:
2022-06-21

Overall Experience:
5 Star – Very Easy

Overseas Passport Application

Type of Application:
Adult Renewal (Overseas Application)

Submission Date:
2022-05-08

Date Received:
2022-06-21

Overall Experience:
4 Star – Easy

Comments:
Long delay between documents arriving and them actually acknowledging them. But otherwise very smooth.

Passport printed 8:09am on 15 June 2022
Application approved 4:41pm on 13 June 2022
Identity details received 3:16pm on 13 June 2022
Email sent to person confirming your identity 2:47pm on 13 June 2022
Ask someone to confirm your identity 10:24am on 13 June 2022
Documents received 2:42pm on 6 June 2022
Application received 5:34pm on 8 May 2022
Application submitted 5:33pm on 8 May 2022

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