Adult Renewal Passport
Type of Application:
Adult Passport Renewal
Submission Date:
2022-06-08
Date Received:
2022-06-23
Overall Experience:
5 Star – Very Easy
Comments:
8th June online application
13th June confirmation of receiving documents
20th June application has been approved
23rd June passport arrived
Type of Application:
Adult Passport Renewal
Submission Date:
2022-05-10
Date Received:
Not Received
Overall Experience:
1 Star – Very Stressful
Comments:
Still no update on tracking and no one will answer email enquiries. Now risk losing a holiday
Type of Application:
Adult Passport Renewal
Submission Date:
2022-04-20
Date Received:
2022-06-22
Overall Experience:
2 Star – Stressful
Comments:
Submitted 20/4
Documents marked as received 27/4
Status moved to Processing 26/5
Called helpline at the bottom of the application confirmation and was told I was eligible for an upgrade. Submitted proof of travel as requested on 10th June. Spoke to various people who gave various different information about my application. Received a phone call on 18th June to say it would be delivered 21/6 and I would receive a call to say it had despatched- nothing. I called to chase up on 20/6 and was told 10 weeks hadn’t passed and I couldn’t have an upgrade. This member of staff should not be employed in customer service – he didn’t listen to what I was saying and then cut me off. Eventually I spoke to a lovely guy who promised someone would call me and on 21/06 I received the call to say the passport would be delivered by 1pm 22/6. After so many promises, I was doubtful, but it finally arrived with the morning post yesterday 22/6. We fly tomorrow . Extremely stressful experience.
Type of Application:
Adult Passport Renewal
Submission Date:
2022-06-01
Date Received:
2022-06-22
Overall Experience:
4 Star – Easy
Comments:
Liverpool
Type of Application:
Adult Passport Renewal
Submission Date:
2022-05-25
Date Received:
2022-06-23
Overall Experience:
2 Star – Stressful
Comments:
Ended up OK although nerve racking that they didn’t acknowledge receipt.
Type of Application:
Adult Passport Renewal
Submission Date:
2022-06-08
Date Received:
2022-06-23
Overall Experience:
5 Star – Very Easy
Comments:
Passport printed 9:12pm on 22 June 2022
Application approved 10:42pm on 20 June 2022
Documents received 8:18pm on 14 June 2022
Application received 2:17pm on 8 June 2022
Application submitted 2:17pm on 8 June 2022
Type of Application:
Adult Passport Renewal
Submission Date:
2022-06-05
Date Received:
2022-06-22
Overall Experience:
5 Star – Very Easy
Comments:
All done online. Make sure photo is evenly lit. ie not beside a window.
Type of Application:
Adult Passport Renewal
Submission Date:
2022-05-05
Date Received:
2022-06-23
Overall Experience:
1 Star – Very Stressful
Comments:
Mine:
StatusDate
Passport printed 2:10pm on 2 June 2022
Application approved 6:47pm on 31 May 2022
Documents received 8:39am on 11 May 2022
Application received 5:24pm on 5 May 2022
Application submitted 5:23pm on 5 May 2022
My sons: StatusDate
Passport printed 2:09pm on 2 June 2022
Application approved 6:47pm on 31 May 2022
Documents received 8:38am on 11 May 2022
Application received 4:42pm on 5 May 2022
Identity details received 4:42pm on 5 May 2022
Email sent to person confirming your identity 4:34pm on 5 May 2022
Ask someone to confirm your identity 4:31pm on 5 May 2022
Application submitted 4:31pm on 5 May 2022
I applied for an adult renewal and a child renewal on the same day. Both via online application with photos from a photo birth using the code.
On 13/05/2022 i received an email stating that as I had requested a name change I also needed to send 2 utility bills and a bank statement for my application and my birth certificate for my sons application.
I had NOT requested a name change. As I was concerned about this I phoned the passport office but sent the extra documents anyway.
After being on hold for 2 1/2 hours I got through to someone who said they don’t have direct contact with the passport office but can take my details and I will receive a call back with 48 hours. I did NOT receive a call back
I called back again on 18/05/2022 and after being on hold for 1 hour they advised actually the call back time is 1 week
I did NOT receive a call back
I called back again and was on hold for another hour they advised if I hadn’t received a call back by now I had fallen off the system and they would take my details again and expect to wait a week for a call back
I did NOT receive a call back
The tracker finally updated to state that the passports had been printed.
On 15/07/2022 I received my old passport ms back and the extra documents back – still no new passports
On 22/07/2022 I phoned the passport office to query if my passports had been lost. They stated they don’t deal with this and I would have to call the courier…tnt ltd on 0800 100 600 and automated message then took me to a specific passport telephone number which I had to call 0345 608 0630
After 1/2 an hour of fighting with an automated lady I finally got through to a real life very helpful lady.
She advised me the passports had been at the depot since he 07/07/2022 but had it been put out for delivery and she didn’t know why.
She then put them on the system and I received them today! If I hadn’t have called I probably still wouldn’t have them now!
Type of Application:
Adult Passport Renewal
Submission Date:
2022-06-06
Date Received:
2022-06-23
Overall Experience:
Please Rate out of 5
Comments:
Overall fast process.
Application Submitted: 6th June 2022
Application Received: 6th June 2022
Documents Received: 13th June 2022
Application Approved: 21st June 2022
Passport Printed: 23rd June 2022
Passport Delivered: 23rd June 2022
Type of Application:
Adult Passport Renewal
Submission Date:
2022-05-11
Date Received:
2022-05-25
Overall Experience:
5 Star – Very Easy
Comments:
Got my passport back within 2 weeks, this also included a complication with my photo and still got it super fast.
Type of Application:
Adult Passport Renewal
Submission Date:
2022-06-01
Date Received:
2022-06-23
Overall Experience:
5 Star – Very Easy
Comments:
Pleasantly surprised.
Type of Application:
Adult Passport Renewal
Submission Date:
2022-06-01
Date Received:
2022-06-23
Overall Experience:
5 Star – Very Easy
Comments:
June 1 – Posted.
June 6th – Arrived according to tracking (after double bank holiday).
June 13th – Arrival acknowledged by passport office.
June 21st – Approved.
June 23rd – New passport delivered.
Email notifications received at all stages.
I risked booking a cheap long haul flight for 2 people and fortunately my passport came quickly. Phew. This site was very helpful.
Type of Application:
Adult Passport Renewal
Submission Date:
2022-03-24
Date Received:
2022-12-25
Overall Experience:
1 Star – Very Stressful
Comments:
Payment taken 6.4.22, acknowledged received 12.4.22 now 23.6.22 no updates, no passport, have repeatedly enquired online no update, tried phoning complete joke, letter of complaint sent 2..4.22. It took less than a week to take my payment, now over 12 weeks and still waiting for my passport. Absolute disgrace.
Type of Application:
Adult Passport Renewal
Submission Date:
2022-01-06
Date Received:
2022-06-16
Overall Experience:
1 Star – Very Stressful
Comments:
Three appointments, two fast track one passport after 5 months 10 days they finally admit mislaid my paperwork.
Lost or Stolen Passport Application
Type of Application:
Lost/Stolen Passport
Submission Date:
2022-04-09
Date Received:
2022-06-22
Overall Experience:
1 Star – Very Stressful
Comments:
Only received passport due to going to passport office in Peterborough.
Type of Application:
Lost/Stolen Passport
Submission Date:
2022-04-20
Date Received:
2022-08-18
Overall Experience:
2 Star – Stressful
Comments:
Still not received passport
My 3 children’s (2 renewal & 1 first) arrived within 4 weeks but mine that I lost (within date) has had no update since the day I applied. Spoke to the passport office and I can not upgrade to 1 week service until 2 weeks prior to flying.
Type of Application:
Lost/Stolen Passport
Submission Date:
2022-05-19
Date Received:
2022-06-16
Overall Experience:
2 Star – Stressful
Comments:
In fact it was fast, but I dont know if that’s because I pushed or because it was always going to be this timing.
I submitted and left it for two weeks, then I requested my MP to send a letter which they did very quickly.
After 3 weeks, I managed to get a fast track appointment so went to the office. They couldn’t process because i already had an application. I tried to cancel the online cancellation so i could use the fast track. No-one seem to be able to advice how to cancel (contradicting advice).
Anyway second time round to the passport office, it was approved 10 min before I entered the building!
Im sure I created some added stress to myself, but if we could have a clearer view of the time it will be processed this would have prevented a lot of it.
1st Child Passport
Type of Application:
First Child Passport
Submission Date:
2022-02-17
Date Received:
2022-05-18
Overall Experience:
1 Star – Very Stressful
Comments:
An absolute nightmare our mental health suffered greatly.
Child Renewal
Type of Application:
Child Renewal
Submission Date:
2022-05-28
Date Received:
2022-06-23
Overall Experience:
5 Star – Very Easy
Comments:
Easy and straightforward. Informed via email and text throughout the process. Given the recent media coverage, was really surprised in how quickly it was processed. Happy customer.
Type of Application:
Child Renewal
Submission Date:
2022-04-01
Date Received:
2022-06-23
Overall Experience:
1 Star – Very Stressful
Comments:
Application received 1/4/22
Documents received 13/4/22
Passport approved 22/6/22
Passport printed 22/6/22
Passport received 23/6/22
It has taken 12 weeks to receive my daughters child renewal passport. It has arrived 4 days before my holiday. I spent hours chasing it up via phone calls, email and complaint form online. I spoke to the progress team, who requested an upgrade, I emailed my flight details and I was contacted and passport was sent next day delivery . It has been a very stressful experience, but once I got through to the progress team the staff member was so helpful and everything was sorted within 48hrs.
Type of Application:
Child Renewal
Submission Date:
2022-04-29
Date Received:
2022-07-31
Overall Experience:
1 Star – Very Stressful
Comments:
Still waiting on my two sons passport renewals. No help at all been 8weeks now!
Type of Application:
Child Renewal
Submission Date:
2022-06-07
Date Received:
2022-06-23
Overall Experience:
5 Star – Very Easy
Comments:
Don’t believe the press. Less than 3 weeks from start to finish. Happy holidays!
Type of Application:
Child Renewal
Submission Date:
2022-06-05
Date Received:
2022-06-17
Overall Experience:
5 Star – Very Easy
Comments:
Very efficient. Constant SMS updates.
Type of Application:
Child Renewal
Submission Date:
2022-06-08
Date Received:
2022-06-23
Overall Experience:
5 Star – Very Easy
Comments:
Our application was dealt with by the Bootle office. Documents were logged within 3 days! I was very nervous about receiving the passport before our holiday but fantastic service!
Type of Application:
Child Renewal
Submission Date:
2022-06-06
Date Received:
2022-06-23
Overall Experience:
5 Star – Very Easy
Comments:
This waiting time was from Liverpool passport office.
1 Week Fast Track Application
Type of Application:
Child Renewal (Fast Track)
Submission Date:
2022-06-20
Date Received:
2022-06-23
Overall Experience:
5 Star – Very Easy
Comments:
Fast track application.
Overseas Passport Application
Type of Application:
First UK Passport (Overseas Application)
Submission Date:
2022-03-10
Date Received:
Not Received
Overall Experience:
1 Star – Very Stressful
Comments:
Been waiting since March 10 2022, still no passport. Can see my application status online (still at We’ve reviewed your documents) however when I called up, I was told they can’t find my application. Worried sick. Terrible customer service, they just wanted to get me off the phone. If anyone one knows of anything that can help, please let me know.
Poor service. Holiday missed. 11 weeks no news.