June 25, 2022

Passport Experiences 25th June 2022

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Passport Application Experiences

Feedback, experiences, timelines, tips and useful information from people that have recently been through the UK passport application process.

1st Adult Passport

Type of Application:
First UK Adult Passport With Interview

Submission Date:
2022-02-28

Date Received:
2022-06-10

Overall Experience:
1 Star – Very Stressful

Comments:
Average call back took 3 days from the Progress team, management team took around a week.
Online enquiry form seems completely useless.
I received a letter on 15/06 (after 2 weeks of calling and explaining I was travelling on 12/06) dated 01/06 explaining how to book an interview. by this time I had already received my passport.
I ended up going to the Newport office (without an appointment) and waiting in line to be seen; the people managing the desks there actually cared and took a look into things when nobody else would do anything other than book a callback. As far as I’m concerned, this is the only reason I have my passport and is what I would advise to anyone who has already booked travel/a holiday as the phone lines got me very little progress/help and a huge amount of conflicting information.

Adult Renewal Passport

Type of Application:
Adult Passport Renewal

Submission Date:
2022-06-10

Date Received:
2022-06-24

Overall Experience:
5 Star – Very Easy

Comments:
Took only 2 weeks. No problems at all

Passport printed 12:00am on 24 June 2022
Application approved 2:59am on 22 June 2022
Documents received 2:44pm on 16 June 2022
Application received 5:25pm on 10 June 2022
Application submitted 5:25pm on 10 June 2022

Type of Application:
Adult Passport Renewal

Submission Date:
2022-06-12

Date Received:
2022-06-24

Overall Experience:
5 Star – Very Easy

Comments:
Thanks a lot to the Bootle Passport Office for such a quick turnaround – much appreciated. I’m not sure if this helped but Snappy Snaps did the photograph part of the application. Just waiting for my son’s now!

Type of Application:
Adult Passport Renewal

Submission Date:
2022-06-13

Date Received:
2022-06-24

Overall Experience:
Please Rate out of 5

Comments:
Excellent and quick service. Was expecting it to be a few more week so very surprised when it arrived this morning.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-05-29

Date Received:
2022-06-21

Overall Experience:
5 Star – Very Easy

Comments:
Surprisingly quick service from Durham passport office for online renewal.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-05-03

Date Received:
2022-06-24

Overall Experience:
1 Star – Very Stressful

Comments:
As soon as we sent off my husband’s original passport on 3 May following an online renewal application we realised he needed it back to get airside at work at Heathrow Airport. After weeks of misinformation, and struggling to get help from HMPO, we managed to get through to the Customer Support Management Team (thanks to a number we saw on this forum so THANK YOU – number has now been switched off sadly) and after 2 more escalations with this team, my husband was called on Tuesday by an examiner to say she was approving his passport, it was printed yesterday and arrived early this morning (Friday). Once we got through to the right team, they were super helpful and knowledgeable and did their best to help us. My husband has not been able to work / earn since 4th May so this has cost us thousands and he nearly lost his job.
I would like to thank Justine and Bubsy at HMPO Customer Support Management team for doing all they can to help us. They are clearly in the sh*t and on the phone to desperate people all day every day.

Passport received 24 June 2022
Passport printed 23 June 2022
Application approved 21 June 2022
Documents received 18 May 2022
Application received 3 May 2022
Application submitted 3 May 2022

Type of Application:
Adult Passport Renewal

Submission Date:
2022-06-11

Date Received:
2022-06-24

Overall Experience:
5 Star – Very Easy

Comments:
It arrived surprisingly quick. Was expecting it to take a significant amount of time and I’m lucky as I have a holiday booked for August.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-06-07

Date Received:
2022-06-24

Overall Experience:
5 Star – Very Easy

Comments:
Online Application. Received it very quickly.
Passport Received 10:20 am on 24 June 2022
Passport printed 3:43am on 23 June 2022
Application approved 12:44pm on 21 June 2022
Documents received 3:34pm on 13 June 2022
Application received 5:50pm on 7 June 2022
Application submitted 5:49pm on 7 June 2022

Type of Application:
Adult Passport Renewal

Submission Date:
2022-06-07

Date Received:
2022-06-24

Overall Experience:
5 Star – Very Easy

Comments:
Thoroughly recommend post office digital check and send service. Took 10 mins including photo taking. New passport received 17 days later.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-03-01

Date Received:
2022-06-18

Overall Experience:
1 Star – Very Stressful

Comments:
Had to collect it from TNT the day before holiday. Most stressful experience not knowing if daughter could come on holiday. Winchester MP Steve Brine was great calling passport office direct several times. Shambolic situation.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-05-23

Date Received:
2022-06-10

Overall Experience:
5 Star – Very Easy

Comments:
Submitted through local Post Office. Regular emails to advise me of progress. Fantastic service.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-06-04

Date Received:
2022-06-24

Overall Experience:
5 Star – Very Easy

Comments:
Absolutely brilliant service. UKPA sent regular updates about what was happening. I was amazed to receive my passport in just over 2 weeks.

Thank you for all the hard work and I really appreciate it.

Lost or Stolen Passport Application

Type of Application:
Lost/Stolen Passport

Submission Date:
2022-06-07

Date Received:
2022-06-23

Overall Experience:
5 Star – Very Easy

Comments:
Paper application check and send.

1st Child Passport

Type of Application:
First Child Passport

Submission Date:
2022-03-22

Date Received:
Nor Received

Overall Experience:
1 Star – Very Stressful

Comments:
Not received yet. Still waiting.

Child Renewal

Type of Application:
Child Renewal

Submission Date:
2022-06-06

Date Received:
2022-06-24

Overall Experience:
5 Star – Very Easy

Comments:
This was from the Durham office.

Type of Application:
Child Renewal

Submission Date:
2022-06-05

Date Received:
2022-06-24

Overall Experience:
5 Star – Very Easy

Comments:
Online application.

Type of Application:
Child Renewal

Submission Date:
2022-05-26

Date Received:
2022-06-24

Overall Experience:
5 Star – Very Easy

Comments:
It would possibly have been quicker had the person needed to confirm our identity not been away. Very happy with the speed and updates on the renewal.

Type of Application:
Child Renewal

Submission Date:
2022-05-18

Date Received:
2022-05-27

Overall Experience:
2 Star – Stressful

Comments:
There has been very little communication and the reason we are travelling is to visit an unwell family member.

1 Week Fast Track Application

Type of Application:
1 Week Fast Track Service

Submission Date:
2022-05-17

Date Received:
2022-05-21

Overall Experience:
Please Rate out of 5

Comments:
Excellent experience in difficult times.
I decided to go straight for fast track despite having 8 weeks until our holiday for my baby’s first passport. This was the best decision I made.
3 week wait for appointment.
Appointment Tuesday 17th May 2pm.
Passport through door Sat 21st May 1pm.
Experience at the passport office was excellent. Very efficient, polite happy staff.
I honestly cannot fault the fast track service. Completely worth the money to save my stress levels.

One Reply to “Passport Experiences 25th June 2022”

  1. Alprit says: June 26, 2022 at 4:31 pm

    Can anybody advise please? Applied for first adult passport for my son 25th April , (Child Passport sent with application through post office check and send). Upgrade team at Glasgow acknowledged our need for urgent upgrade 15th June, told we’d receive phone call, yet nothing since. We’ve called and spoken to numerous advisers over last few days and got nowhere. Wondering if it’s worth going to our local office (Peterborough) unannounced tomorrow morning. Flight booked for Tuesday 7.30 am.
    Any advice gratefully received.

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