May 2, 2022

Passport Experiences 2nd May 2022

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Passport Application Experiences

Feedback, experiences, timelines, tips and useful information from people that have recently been through the UK passport application process.

1st Adult Passport

Type of Application:
First UK Adult Passport (Online)

Submission Date:
2022-02-21

Date Received:
2022-04-25

Overall Experience:
3 Star – Average

Comments:
Took over two weeks and numerous emails for acknowledgment that the old passport had been received!

Type of Application:
First UK Adult Passport (Online)

Submission Date:
2022-03-09

Date Received:
2022-04-30

Overall Experience:
2 Star – Stressful

Comments:
Passport was a renewal from a child passport to a 1st adult passport. Was in processing for 6 1/2 weeks. At the time waiting times were 5 weeks. While processing they changed it to 10 weeks. I have not received it yet but it is printed and being delivered on Wednesday. 7 days before our holiday. I had to escalate the case to get it otherwise I think we would still be in processing stage.

Type of Application:
First UK Adult Passport (Online)

Submission Date:
2022-03-31

Date Received:
2022-04-26

Overall Experience:
5 Star – Very Easy

Comments:
If you have the option – go online to process your application. Image can be taken on a phone and uploaded. The quality of the image is rated on a scale. Three and a half weeks from online submission to receipt of passport. Old passport has to be sent and received before the application is progressed.

Type of Application:
First UK Adult Passport (Online)

Submission Date:
2022-03-18

Date Received:
2022-04-29

Overall Experience:
3 Star – Average

Comments:
Process was straight forward and easy. I completed it within the stated time. I gave it 3 star for the following:

* There was a 2 week wait between my supporting documents signed for by the passport office and them updating the system.

* I still haven’t received my supporting documents back (which includes a naturalisation certificate and my foreign passport), with no way to track this.

* There is no option to fast track first adult passports.

Adult Renewal Passport

Type of Application:
Adult Passport Renewal (Online)

Submission Date:
2022-04-19

Date Received:
2022-04-30

Overall Experience:
5 Star – Very Easy

Comments:
Excellent service. Incredibly fast.

Type of Application:
Adult Passport Renewal (Online)

Submission Date:
2022-04-02

Date Received:
2022-04-27

Overall Experience:
3 Star – Average

Comments:
Passport was listed as not received when it was which was stressful. Getting registered delivery put my mind at rest a bit!

Type of Application:
Adult Passport Renewal (Online)

Submission Date:
2022-04-16

Date Received:
2022-04-29

Overall Experience:
5 Star – Very Easy

Comments:
Wow! For once it wasn’t me that was waiting, chasing & complaining. Really impressed. This was a regular application – not a fast track. I applied early because of the horror stories about times scales. I am not going on holiday until end of august so allowed 15 weeks for renewal. Turns out to be less than 2 weeks. Very impressed. I got a text on 28th saying it’s been printed and will be with me in a few days. Wrong! It was here the next morning at 8am. FAB U LOUS

Type of Application:
Adult Passport Renewal (Online)

Submission Date:
2022-04-11

Date Received:
2022-04-28

Overall Experience:
5 Star – Very Easy

Comments:
Used post office efficient and had link to passport office to confirm photo was acceptable.

Type of Application:
Adult Passport Renewal (Online)

Submission Date:
2022-04-17

Date Received:
2022-04-29

Overall Experience:
5 Star – Very Easy

Comments:
A really steady process for me! Although I was renewing the application I didn’t feel stressed at any point – although I was quoted 25 days for my passport to come. Had constant correspondence through text message. I was surprised when I got a message from DHL today about it being delivered! A really quick turn around and overalls really pleased.

Type of Application:
Adult Passport Renewal (Online)

Submission Date:
2022-04-08

Date Received:
2022-04-29

Overall Experience:
4 Star – Easy

Comments:
Liverpool Office
Took 11 days to confirm receipt on tracker of old passport.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-04-18

Date Received:
2022-04-29

Overall Experience:
5 Star – Very Easy

Comments:
Really impressed by the short turnaround. Application made on the 18th April, which was a bank holiday. Confirmed receipt of old passport on 22nd April and now a week later the passport is in my hands. 12 days from beginning to end.

Passport printed: 27 April
Application approved: 26 April
Documents received: 22 April
Application received: 18 April
Application submitted: 18 April

Type of Application:
Adult Passport Renewal (Online)

Submission Date:
2022-04-09

Date Received:
2022-04-27

Overall Experience:
5 Star – Very Easy

Comments:
I did my own phot and sent my old passport back next working day, Special Delivery, which was acknowledged two days after it was signed for.

Type of Application:
Adult Passport Renewal (Online)

Submission Date:
2022-04-23

Date Received:
2022-04-29

Overall Experience:
5 Star – Very Easy

Comments:
Super fast under 7 days Liverpool office.

Type of Application:
Adult Passport Renewal (Online)

Submission Date:
2022-04-14

Date Received:
2022-04-29

Overall Experience:
4 Star – Easy

Comments:
Although very difficult to get hold of the passport office, they did send regular updates.

Type of Application:
Adult Passport Renewal (Online)

Submission Date:
2022-03-23

Date Received:
2022-04-04

Overall Experience:
5 Star – Very Easy

Comments:
Bootle passport office. No issues.

Type of Application:
Adult Passport Renewal (Online)

Submission Date:
2022-04-10

Date Received:
2022-04-29

Overall Experience:
5 Star – Very Easy

Comments:
I was really worried after seeing all the press alarmist reports. Yet mine took just 19 days, even after having my (phone-taken) picture rejected. And both the HMPO website AND the communication (including an online email query) and updates were absolutely faultless. recommend anyone uses a professional or a proper booth rather than their own picture.

Type of Application:
Adult Passport Renewal (Online)

Submission Date:
2022-04-08

Date Received:
2022-04-28

Overall Experience:
5 Star – Very Easy

Comments:
Excellent service and info from passport office. TNT caused problems and concern when they notified a delivery day and 8 to 8 timescale. Never turned up! Came the next day. In comparison partners passport delivered by DHL. Notified early morning with one hour time slot and fulfilled accordingly.

Type of Application:
Adult Passport Renewal (Online)

Submission Date:
2022-04-12

Date Received:
2022-04-29

Overall Experience:
4 Star – Easy

Comments:
Two weeks for HMPO to confirm receipt of old passport but then approved the following day, printed two days later and received the day after that.

Type of Application:
Adult Passport Renewal (Online)

Submission Date:
2022-04-09

Date Received:
2022-04-29

Overall Experience:
4 Star – Easy

Comments:
Recommend getting an online code for the photo, as really sped the process up. Took nearly two weeks for the documents to be marked as received but then the application was approved the following day, printed the day after and arrived the day after that. I would have worried had I not read similar experiences on this forum with the delay around documents being received. Hope this helps!

Type of Application:
Adult Passport Renewal (Online)

Submission Date:
2022-04-08

Date Received:
2022-04-29

Overall Experience:
5 Star – Very Easy

Comments:
Don’t get me wrong, I was stressed as I understand it’s a busy time for HMPO given, covid, travel restrictions and such, but this be adult renewal online was simple and straightforward. My passport arrived today (29th April) and was just posted through my letterbox. No signature required.
– Passport printed 8:17pm on 27 April 2022
– Application approved 1:59pm on 26 April 2022
– Documents received 9:15am on 24 April 2022
– Application received 12:09pm on 8 April 2022
– Application submitted 12:08pm on 8 April 2022
In future, I will renew much earlier and during winter as the delay was with me, and not the Passport office.

Type of Application:
Adult Passport Renewal (Online)

Submission Date:
2022-04-04

Date Received:
2022-04-21

Overall Experience:
5 Star – Very Easy

Comments:
Here is the timeline
Application submitted: 4 April 2022
Application received: 4 April 2022
Sent documents on 5 April -Next day Signed Special Delivery
Documents received: 11 April 2022
Application approved: 13 April 2022
Passport printed: 18 April 2022
TNT delivered on 21 April 2022
We sent documents to Bootle, based in Glasgow

Type of Application:
Adult Passport Renewal (Online)

Submission Date:
2022-04-06

Date Received:
2022-04-29

Overall Experience:
Please Rate out of 5

Comments:
Application history Status
Delivered 09:25 29/04/2022
Date Passport printed 9:57am on 27 April 2022
Application approved 4:39pm on 25 April 2022
Documents received 3:58pm on 21 April 2022
Application received 2:33pm on 6 April 2022
Application submitted 2:32pm on 6 April 2022

Type of Application:
Adult Passport Renewal (Online)

Submission Date:
2022-04-09

Date Received:
2022-04-28

Overall Experience:
5 Star – Very Easy

Comments:
I don’t think it is as bad as the mass media would have us believe. This website is really helpful, I was about to pay double for the express service as I am flying on holiday end May but seeing the turnaround times were around 5 weeks I saved myself nearly £100 and did not have to travel to Newport.

Type of Application:
Adult Passport Renewal (Online)

Submission Date:
2022-02-11

Date Received:
2022-04-27

Overall Experience:
3 Star – Average

Comments:
Took much longer than expected

Type of Application:
Adult Passport Renewal (Online)

Submission Date:
2022-03-13

Date Received:
2022-04-28

Overall Experience:
3 Star – Average

Comments:
Stressful still waiting on 3 first child passports

Type of Application:
Adult Passport Renewal (Online)

Submission Date:
2022-04-12

Date Received:
2022-04-30

Overall Experience:
5 Star – Very Easy

Comments:
Cant fault the service

Type of Application:
Adult Passport Renewal (Online)

Submission Date:
2022-04-21

Date Received:
2022-04-30

Overall Experience:
5 Star – Very Easy

Comments:
Could not have been simpler from start to finish.

Type of Application:
Adult Passport Renewal (Online)

Submission Date:
2022-04-09

Date Received:
2022-04-29

Overall Experience:
5 Star – Very Easy

Comments:
Adult renewal with name change

Type of Application:
Adult Passport Renewal (Online)

Submission Date:
2022-04-18

Date Received:
2022-04-29

Overall Experience:
5 Star – Very Easy

Comments:
Application history
Passport received 2:30 on 29 April 2022
Passport printed 9:53am on 28 April 2022
Application approved 7:39pm on 26 April 2022
Identity details received 10:49am on 26 April 2022
Email sent to person confirming your identity 10:03am on 26 April 2022
Ask someone to confirm your identity 9:58am on 26 April 2022
Documents received 3:43pm on 22 April 2022
Application received 1:35pm on 18 April 2022
Application submitted 1:34pm on 18 April 2022

Type of Application:
Adult Passport Renewal (Online)

Submission Date:
2022-03-28

Date Received:
2022-04-11

Overall Experience:
1 Star – Very Stressful

Comments:
Passport states 5 weeks, when you do your application and sent back the old passport the change to 10 weeks

Type of Application:
Adult Passport Renewal (Online)

Submission Date:
2022-04-16

Date Received:
2022-04-29

Overall Experience:
5 Star – Very Easy

Comments:
I received the email to say my old passport had been received 5 days after it arrived with the bootle office. I then received my passport 4 days later. Communications to say application approved, passport printed and sent out

Type of Application:
Adult Passport Renewal (Online)

Submission Date:
2022-04-08

Date Received:
2022-04-29

Overall Experience:
5 Star – Very Easy

Comments:
Change to married name and renewal, 4weeks to the day.

Type of Application:
Adult Passport Renewal (Online)

Submission Date:
2022-04-13

Date Received:
2022-04-29

Overall Experience:
5 Star – Very Easy

Comments:
All happened like clockwork. Sent old passport to Bootle. Straightforward renewal with no changes.
Also submitted two child renewals online on the same day.
One sent to Liverpool, documents received on yesterday (a week after signed for in Liverpool) and approved today. Hopefully get new passport next week.
Other child renewal sent to Belfast and is now processing – “documents received” at start of week a few days after being signed for.

Type of Application:
Adult Passport Renewal (Online)

Submission Date:
2022-04-07

Date Received:
2022-04-28

Overall Experience:
2 Star – Stressful

Comments:
Time taken was pretty good (22 days) but the helpline and call centre completely useless.

Type of Application:
Adult Passport Renewal (Online)

Submission Date:
2022-04-16

Date Received:
2022-04-29

Overall Experience:
5 Star – Very Easy

Comments:
Exceeded my expectations!

Type of Application:
Adult Passport Renewal (Online)

Submission Date:
2022-04-10

Date Received:
2022-04-29

Overall Experience:
5 Star – Very Easy

Comments:
A positive experience – please don’t give up hope! This was an adult renewal (with a name change) submitted online with documents going to the Peterborough office. All sorted in just under 3 weeks from the online to my doorstep.

Type of Application:
Adult Passport Renewal (Online)

Submission Date:
2022-04-14

Date Received:
2022-04-30

Overall Experience:
5 Star – Very Easy

Comments:
I was really anxious when I sent my application with all the stories of people cancelling holidays, posted my old passport the day before Easter, got the various updates every few days and new passport arrived 16 days/ 9 working days inc Easter holiday later.

Type of Application:
Adult Passport Renewal (Online)

Submission Date:
2022-04-07

Date Received:
2022-04-25

Overall Experience:
5 Star – Very Easy

Comments:
Bootle Office. Came fairly quick but not quick enough for the job I needed it for sadly. 2 weeks and 4 days from application to delivery. Once printed it took 5 days to be delivered.

Type of Application:
Adult Passport Renewal (Online)

Submission Date:
2022-03-28

Date Received:
2022-04-30

Overall Experience:
3 Star – Average

Comments:
TNT did not email to advise of recite of passport. Got a text to say would be delivered on the 28th April. Did not arrive. Received another text on the 29th April to say it would be delivered that day. The TNT tracker did not say it was out for delivery so called to check and got told it did not leave the sorting office. They offered for me to collect on the 30th April between 09:00 and 12:00, accepted this as no longer had any faith in TNT.

Type of Application:
Adult Passport Renewal (Online)

Submission Date:
2022-03-28

Date Received:
2022-04-30

Overall Experience:
3 Star – Average

Comments:
Application Submitted – 28th March 2022 – 13:07
Application Received – 28th March 2022 – 13:08
**Old Passport Sent – 28th March 2022**
**Royal Mail Tracking – Received – 29th March 2022 – 08:35**
Documents Received – 7th April 2022 – 12:53
Application Approved – 22nd April 2022 – 19:41
Passport Printed – 26th April 2022 – 12:08
TNT Received Passport – 27th April 2022
Delivered – 30th April 2022

Type of Application:
Adult Passport Renewal (Online)

Submission Date:
2022-04-02

Date Received:
2022-04-27

Overall Experience:
3 Star – Average

Comments:
Took two weeks after Royal Mail delivered them to acknowledge they had my docs.

Type of Application:
Adult Passport Renewal (Online)

Submission Date:
2022-04-09

Date Received:
2022-04-27

Overall Experience:
4 Star – Easy

Comments:
Much quicker than I feared

Type of Application:
Adult Passport Renewal (Online)

Submission Date:
2022-03-21

Date Received:
2022-04-06

Overall Experience:
3 Star – Average

Comments:
Though I received my passport within 3 weeks, my wife’s passport that was sent at the same time is only now (29/04/22) being processed, why is there such a disparity in processing? We sent the application off with over 10 weeks prior to or holiday, however I am starting to get very concerned.

Type of Application:
Adult Passport Renewal (Online)

Submission Date:
2022-04-11

Date Received:
2022-04-30

Overall Experience:
5 Star – Very Easy

Comments:
Adult renewal, sent to Liverpool office.

Delivered 30 April 2022
Passport printed 3:47pm on 28 April 2022
Application approved 11:17pm on 26 April 2022
Documents received 2:43pm on 25 April 2022
Old passport sent on 11th April, signed for on 12th April.
Application received 10:42am on 11 April 2022
Application submitted 10:41am on 11 April 2022

Two child renewals submitted at same time, one to Liverpool and one to Newport, but both of those are still in the “Documents received” state (as of 30th April).

Type of Application:
Adult Passport Renewal (Online)

Submission Date:
2022-04-19

Date Received:
2022-04-29

Overall Experience:
5 Star – Very Easy

Comments:
Bootle Office
Wasn’t expecting it back so quickly. Can’t fault the service at all.

Type of Application:
Adult Passport Renewal (Online)

Submission Date:
2022-04-04

Date Received:
2022-04-28

Overall Experience:
5 Star – Very Easy

Comments:
Actually a lot faster than expected after reading the news. This is even with the Easter bank holiday, it took 24 days to process. The longest period of waiting was for them to receive or log receipt of my old passport. I sent it first class on 5th April, tracking showed it was received on 6th April but wasn’t logged as received on the tracking website until 19th April. Though turnaround after that was quick with me receiving my new one on 28th April.

Type of Application:
Adult Passport Renewal (Online)

Submission Date:
2022-04-04

Date Received:
2022-04-29

Overall Experience:
4 Star – Easy

Comments:
This was a very easy process for me. I stressed myself out by reading the comments in the media and other people’s experiences about the delays. However, I didn’t have that experience as my new passport came in less than a month.

Type of Application:
Adult Passport Renewal (Online)

Submission Date:
2022-04-15

Date Received:
2022-04-29

Overall Experience:
4 Star – Easy

Comments:
Considering that I am going away in early June and shortly heard after after placing the application about the delay issue, I was very pleasantly surprised how quick it was. The largest chunks of time were my old passport getting linked to my application and then waiting for it to be picked up by the system and approved
(It’s notable that my documents were sent to the Bootle office, so I don’t know if that has anything to do with the process time?)

1st Child Passport

Type of Application:
First Child Passport (Online)

Submission Date:
2022-03-28

Date Received:
2022-04-29

Overall Experience:
4 Star – Easy

Comments:
Processed via Peterborough passport office:
Passport arrived 29 April 2022
Passport printed 11:37am on 28 April 2022
Application approved 6:51pm on 26 April 2022
Documents received 10:23am on 10 April 2022
Application received 9:18pm on 30 March 2022
Identity details received 9:18pm on 30 March 2022
Email sent to person confirming your identity 9:09pm on 30 March 2022
Ask someone to confirm your identity 8:14pm on 28 March 2022
Application submitted 8:14pm on 28 March 2022

Type of Application:
First Child Passport (Online)

Submission Date:
2022-03-24

Date Received:
2022-04-29

Overall Experience:
4 Star – Easy

Comments:
Docs received 11th April
Approved 26th April
Delivered 29th April
Much quicker than expected after reading the news!

Type of Application:
First Child Passport (Online)

Submission Date:
2022-03-29

Date Received:
2022-04-29

Overall Experience:
5 Star – Very Easy

Comments:
Although stressful as we go away in 3 weeks, it came within the 5 weeks quoted when I initially applied.
Application history
StatusDate
Passport printed 5:43pm on 27 April 2022
Application approved 7:08am on 26 April 2022
New photo received 4:49pm on 25 April 2022
Photo rejected 2:15pm on 25 April 2022
Documents received 1:24pm on 8 April 2022
Application received 9:38am on 29 March 2022
Identity details received 9:38am on 29 March 2022
Email sent to person confirming your identity 9:33am on 29 March 2022
Ask someone to confirm your identity 9:30am on 29 March 2022
Application submitted 9:30am on 29 March 2022

Type of Application:
First Child Passport (Online)

Submission Date:
2022-04-03

Date Received:
2022-04-29

Overall Experience:
Please Rate out of 5

Comments:
Application has been approved today so awaiting dispatch.

Type of Application:
First Child Passport (Online)

Submission Date:
2022-02-20

Date Received:
2022-04-29

Overall Experience:
1 Star – Very Stressful

Comments:
Other child’s submitted on same day and back within 3 weeks. No explanation from HMPO on delays and trying to contact them as a shambles.

Type of Application:
First Child Passport (Online)

Submission Date:
2022-02-18

Date Received:
2022-04-29

Overall Experience:
3 Star – Average

Comments:
When we applied the wait was listed as 4 weeks, so we booked our trip for 7 weeks after but ended up needing to cancel. Wish they’d have just put ten weeks to begin with (although it now says that) could’ve stopped some heart ache and stress of hoping they turn up in time. Once approved they arrived four days later, and my documents turned up before my passports. When we could get through on the phone tho they were always kind and helpful as much as they could be.
We did send two passport applications in, if you’re doing this try to call and get them linked so they get done at the same time and sent back together.

Type of Application:
First Child Passport (Online)

Submission Date:
2022-03-14

Date Received:
2022-04-21

Overall Experience:
3 Star – Average

Comments:
Passport printed 9:24pm on 19 April 2022
Application approved 9:47am on 14 April 2022
New photo received 7:35pm on 13 April 2022
Photo rejected 7:05pm on 13 April 2022
New photo received 4:43pm on 13 April 2022
Photo rejected 3:23pm on 13 April 2022
Documents received 11:03am on 1 April 2022
Application received 12:39pm on 15 March 2022
Identity details received 12:39pm on 15 March 2022
Email sent to person confirming your identity 6:49am on 15 March 2022
Email sent to person confirming your identity 11:40pm on 14 March 2022
Ask someone to confirm your identity 8:08pm on 14 March 2022
Application submitted 8:08pm on 14 March 2022

Not bad – received just over the 5 weeks that was quoted at the time. Stressful waiting for the documents received to be updated and photo rejected a couple of times, but overall a straightforward process if we consider how busy it has been for the HMPO. TNT delivered within 2 days of passport being printed.

Type of Application:
First Child Passport (Online)

Submission Date:
2022-03-10

Date Received:
2022-04-25

Overall Experience:
3 Star – Average

Comments:
It took 2 weeks from the passport office signing to receive our documents for them to be linked to our application. It’s not clear whether the time stated to wait includes that lag in their process or not so became stressful waiting as our holiday date was getting closer.

Type of Application:
First Child Passport (Online)

Submission Date:
2022-03-09

Date Received:
2022-04-26

Overall Experience:
4 Star – Easy

Comments:
There was quite a delay (roughly 3 weeks) between posting the birth certificate and the passport office marking it as ‘received’

Passport printed 2:40am on 21 April 2022
Application approved 7:34am on 16 April 2022
Documents received 10:16am on 4 April 2022
Application received 11:07am on 14 March 2022
Identity details received 11:07am on 14 March 2022
Email sent to person confirming your identity 6:47pm on 10 March 2022
Ask someone to confirm your identity 7:19am on 9 March 2022
Application submitted 7:19am on 9 March 2022

Type of Application:
First Child Passport (Online)

Submission Date:
2022-03-24

Date Received:
2022-04-29

Overall Experience:
2 Star – Stressful

Comments:
Approved 26/4/22, printed 28/4/22, recieved 29/4/22

Type of Application:
First Child Passport (Online)

Submission Date:
2022-02-28

Date Received:
2022-04-27

Overall Experience:
3 Star – Average

Comments:
2 first time children applications, went to processing stage but was okay and approved arrived pretty quickly.

Type of Application:
First Child Passport (Online)

Submission Date:
2022-03-29

Date Received:
2022-04-29

Overall Experience:
5 Star – Very Easy

Comments:
Very happy!!

Passport arrived 9:57am on 29 April
Passport printed 5:48am on 28 April 2022
Application approved 2:56pm on 26 April 2022
Documents received 2:29pm on 9 April 2022
Application received 1:11pm on 30 March 2022
Identity details received 1:10pm on 30 March 2022
Email sent to person confirming your identity 12:36pm on 30 March 2022
Ask someone to confirm your identity 1:11pm on 29 March 2022
Application submitted 1:11pm on 29 March 2022

Child Renewal Passport

Type of Application:
Child Renewal (Online)

Submission Date:
2022-04-13

Date Received:
2022-04-29

Overall Experience:
5 Star – Very Easy

Comments:
Given that the passport was received by Passport Office on Good Friday, I’d call this a very good service turnaround.

Type of Application:
Child Renewal (Online)

Submission Date:
2022-04-08

Date Received:
2022-04-29

Overall Experience:
4 Star – Easy

Comments:
Only stressful bit was it took 10 days after Royal Mail delivered the old passport for the passport tracking to show the old passport as being received.

Type of Application:
Child Renewal (Online)

Submission Date:
2022-04-02

Date Received:
2022-04-27

Overall Experience:
Please Rate out of 5

Comments:
Via Liverpool

Type of Application:
Child Renewal (Online)

Submission Date:
2022-04-17

Date Received:
2022-04-29

Overall Experience:
5 Star – Very Easy

Comments:
Seamless, efficient.

Type of Application:
Child Renewal (Online)

Submission Date:
2022-03-28

Date Received:
2022-04-28

Overall Experience:
4 Star – Easy

Comments:
Applied online, documents sent to Durham.
Straightforward renewal.
Took almost 2 weeks for them to register receipt of my documents but after that the process was relatively quick.
Took 5 days after printing for my passport to arrive.
I was anxious at the delay in updates for documents and lack of tracking for the new passport but I was lucky and received it just within the 5 week turnaround it stated when I applied.

Type of Application:
Child Renewal (Online)

Submission Date:
2022-04-09

Date Received:
2022-04-26

Overall Experience:
5 Star – Very Easy

Comments:
Very easy and straightforward. Took just over 3 weeks to arrive.
Now just nervously waiting for our other child’s first passport which is taking a lot longer. Really hoping we have another positive experience with that as we are due to fly in less than 4 weeks.

Type of Application:
Child Renewal (Online)

Submission Date:
2022-04-17

Date Received:
2022-04-30

Overall Experience:
5 Star – Very Easy

Comments:
This went to Belfast office, I am Waiting on two others, one hasn’t even had documents received yet.

Type of Application:
Child Renewal (Paper Form)

Submission Date:
2022-03-11

Date Received:
2022-04-12

Overall Experience:
3 Star – Average

Comments:
Child overseas renewal (Thailand) no option to fast track when outside UK so just have to wait. Was told it would be 11 weeks. Only 5 weeks in the end.

Type of Application:
Child Renewal (Online)

Submission Date:
2022-04-11

Date Received:
2022-04-26

Overall Experience:
5 Star – Very Easy

Comments:
Bootle, Royal mail signed for took 5 working days…

Type of Application:
Child Renewal

Submission Date:
2022-04-18

Date Received:
2022-04-29

Overall Experience:
5 Star – Very Easy

Comments:
Really impressed by the short turnaround. Application made on the 18th April, which was a bank holiday. Confirmed receipt of old passport on 22nd April and now a week later the passport is in my hands. 12 days from beginning to end. The only panic moment was having to do the identity confirmation at the beginning of the application and then requested again once the old passport was received. The application was approved on the same day as receiving the second id confirmation.

Passport printed: 28 April
Application approved: 26 April
Identity details received on: 26 April
Email sent to person confirming your identity: 26 April
Ask someone to confirm your identity: 26 April
Documents received: 22 April
Application received: 18 April
Identity details received: 18 April
Email sent to person confirming your identity: 18 April
Ask someone to confirm your identity: 18 April
Application submitted : 18 April

Type of Application:
Child Renewal (Online)

Submission Date:
2022-04-19

Date Received:
2022-04-29

Overall Experience:
5 Star – Very Easy

Comments:
This was at Liverpool, Durham have not even acknowledge that they have received the other passport that was sent at the same time. I know that it has been signed for via Royal Mail.

Type of Application:
Child Renewal (Online)

Submission Date:
2022-04-17

Date Received:
2022-04-29

Overall Experience:
5 Star – Very Easy

Comments:
Brilliant service, 12 days total and that includes weekends and Easter Monday. This was for two child renewals but both came at the same time.

Passport delivered 8:30am on 29th April 2022
Passport printed 7:25pm on 27 April 2022
Application approved 11:05am on 26 April 2022
Documents received 3:32pm on 22 April 2022
Application received 12:52pm on 17 April 2022
Identity details received 12:51pm on 17 April 2022
Email sent to person confirming your identity 12:42pm on 17 April 2022
Ask someone to confirm your identity 12:21pm on 17 April 2022
Application submitted 12:21pm on 17 April 2022

Type of Application:
Child Renewal (Online)

Submission Date:
2022-04-15

Date Received:
2022-04-29

Overall Experience:
5 Star – Very Easy

Comments:
No urgent appointments or fast track available so had no choice but to use the “up to 12 week service” it took 2 weeks exactly.

Type of Application:
Child Renewal (Online)

Submission Date:
2022-04-15

Date Received:
2022-04-29

Overall Experience:
5 Star – Very Easy

Comments:
Contrary to recent newspaper reports, we were concerned for our first holiday on 3 years. Very efficient service, kept informed throughout the whole process. I’m guessing it might be very different if it was a new passport or you didn’t do it online. The online service was very easy to use.

Type of Application:
Child Renewal (Online)

Submission Date:
2022-03-26

Date Received:
2022-04-29

Overall Experience:
3 Star – Average

Comments:
Glasgow office. My daughter’s third passport and longest wait time. It took 10-14 days to receive her first and second passport 5 and 10 years ago. This time it took 26 days before they looked at application . Photo was rejected twice because of smiling so extra 5 days of delay. At the end we received her passport 4 weeks before travel. I am giving 3 Stars as we were not stressed as she is dual national and has another European passport to travel and come back . We were more stressed about husband’s passport as he is British only but lucky enough to receive it in 20 days (Durham office).

Type of Application:
Child Renewal (Online)

Submission Date:
2022-04-06

Date Received:
2022-04-29

Overall Experience:
Please Rate out of 5

Comments:
Delivered 29/04/2022
Passport printed 9:52am on 27 April 2022
Application approved 4:48pm on 25 April 2022
Documents received4:02pm on 21 April 2022
Application received 4:44pm on 6 April 2022
Application submitted 4:43pm on 6 April 2022

Type of Application:
Child Renewal (Online)

Submission Date:
2022-04-13

Date Received:
2022-04-28

Overall Experience:
Please Rate out of 5

Comments:
Passport office – Corby

Passport received 28 April
Passport printed 9:01am on 26 April 2022
Application approved 12:57pm on 23 April 2022
Documents received 4:19pm on 20 April 2022
Application received 2:27pm on 13 April 2022
Identity details received 2:27pm on 13 April 2022
Email sent to person confirming your identity 2:19pm on 13 April 2022
Ask someone to confirm your identity 2:16pm on 13 April 2022
Application submitted 2:16pm on 13 April 2022

Type of Application:
Child Renewal (Online)

Submission Date:
2022-04-16

Date Received:
2022-04-29

Overall Experience:
5 Star – Very Easy

Comments:
After hearing about the 10 week waiting time, I was quite worried that our son’s passport wouldn’t arrive in time! Very happy with the processing speed. This timescale also included the bank holiday Monday.

Overseas Applications

Type of Application:
Child Renewal (Paper Form)

Submission Date:
2022-03-11

Date Received:
2022-04-12

Overall Experience:
3 Star – Average

Comments:
Child overseas renewal (Thailand) no option to fast track when outside UK so just have to wait. Was told it would be 11 weeks. Only 5 weeks in the end.

Type of Application:
Adult Renewal (Overseas Application)

Submission Date:
2022-03-11

Date Received:
2022-04-30

Overall Experience:
2 Star – Stressful

Comments:
Old passport was held at customs for ten days, then when delivered to the passport office the post office status said they couldn’t deliver since no-one was in, but on inquiring directly with the post office, they said that it should have been delivered, but that they were not scanned on arrival so the status wouldn’t be updated correctly to delivered. Then the passport office took another 18 days to update their status to received. After that the process went quickly, but waiting 38 days for the old passport to arrive, and be marked as such was quite stressful, having sent the old passport immediately by registered post as recommended, there was nothing more I could have done to expedite the process.

Type of Application:
Adult Renewal (Overseas Application)

Submission Date:
0022-03-18

Date Received:
2022-04-29

Overall Experience:
4 Star – Easy

Comments:
42 days; this includes 10 days for old passport to get to the UK for some reason even though I sent by recorded post and only from Hungary. The postal tracking service still says ‘failed delivery’ at the sorting centre for April 1st! It took nearly 3 weeks from that to get into the system. After that , it was super quick. Four days delivery time from Durham to Budapest.

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