May 9, 2022

Passport Experiences 9th May 2022

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Passport Application Experiences

Feedback, experiences, timelines, tips and useful information from people that have recently been through the UK passport application process.

First Adult Passport

Type of Application:
First UK Adult Passport

Submission Date:
2022-03-04

Date Received:
2022-03-21

Overall Experience:
2 Star – Stressful

Comments:
Dont know what to do, if i dont receive it before 31/05/22, £3000 down into drain

Type of Application:
First UK Adult Passport

Submission Date:
2022-03-03

Date Received:
2022-03-17

Overall Experience:
5 Star – Very Easy

Comments:
Only took a couple of weeks, which was faster than expected. Unfortunately, applied for another passport at the same time, but still waiting 9.5 weeks later. Going to investigate next week.

Type of Application:
First UK Adult Passport

Submission Date:
2022-04-18

Date Received:
2022-05-05

Overall Experience:
5 Star – Very Easy

Comments:
Form sent 18/4/22 from Glasgow area. Got a text on 26/4/22 to say application received and could be up to 10 weeks. On 5/5/22 received another text to say passport arriving in 2-3 days. On 5/5/22 passport arrived! Excellent

Type of Application:
First UK Adult Passport

Submission Date:
2022-02-26

Date Received:
2022-04-06

Overall Experience:
3 Star – Average

Comments:
The passport office despises applications:) Causing them lot having to work.

Type of Application:
First UK Adult Passport

Submission Date:
2022-03-03

Date Received:
2022-05-24

Overall Experience:
1 Star – Very Stressful

Comments:
Still not received, my job relied on this.

Type of Application:
First UK Adult Passport

Submission Date:
2022-03-23

Date Received:
2022-05-06

Overall Experience:
4 Star – Easy

Comments:
First UK passport after naturalisation. Overall it wasn’t as bad as I anticipated. I am still waiting for my foreign passport and supporting documents to arrive.

Timeline

Submitted application on 23 March
Sent documents with Royal Mail on 25 March. Documents signed for 28 March.
System showing documents received on 7 April.
Application approved 2 May 2022
Passport delivered 6 May 2022

Type of Application:
First UK Adult Passport

Submission Date:
2022-03-26

Date Received:
2022-04-28

Overall Experience:
3 Star – Average

Comments:
Supporting document came a week later

Type of Application:
First UK Adult Passport

Submission Date:
2022-03-31

Date Received:
2022-05-06

Overall Experience:
4 Star – Easy

Comments:
Submitted 31/3/22
Confirm identity 31/3/22
Application received 31/3/22
Documents received 13/4/22 (Royal Mail delivery 4/4/22)
Application approved 4/5/22
Passport printed 5/5/22
Passport received 6/5/22

5 weeks including 3 public holidays. It has been stressful as I fly out next week, so just in time.

Type of Application:
First UK Adult Passport

Submission Date:
2022-02-14

Date Received:
2022-04-28

Overall Experience:
1 Star – Very Stressful

Comments:
failure at communicating the progress of the application and what is needed.. contradicting advise when I called them… and still waiting to receive the supporting documents!!

Type of Application:
First UK Adult Passport

Submission Date:
2022-03-14

Date Received:
2022-05-03

Overall Experience:
2 Star – Stressful

Comments:
Sent documents to change surname. After 2 photos rejected, it took 8 weeks to come.

Type of Application:
First UK Adult Passport

Submission Date:
2022-03-14

Date Received:
2022-05-23

Overall Experience:
2 Star – Stressful

Comments:
Sent documents to change sons surname. Peterborough office, so far it’s been processing for 2 weeks but no further updates so far. On 23rd May it will have taken 10 weeks

Adult Renewal Passport

Type of Application:
Adult Passport Renewal

Submission Date:
2022-04-16

Date Received:
2022-05-07

Overall Experience:
4 Star – Easy

Comments:
2 week wait for old passport to be marked as received. From there, with me in 5 days.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-01-02

Date Received:
2022-05-05

Overall Experience:
1 Star – Very Stressful

Comments:
Liverpool office lost my old passport twice. Second time I had to report lost passport to Home office and give reference number back to Liverpool so they could proceed even though they had lost it. FInally they had to transfer my details to Peterborough office as they have department that can issue a passport in two days. I had to drive 250 miles to collect it from Peterborough office. One more day delay would have caused me to forfeit a £5000 holiday booked to celebrate our golden wedding . In total I had to make 14 phone calls lasting total of eight hours

Type of Application:
Adult Passport Renewal

Submission Date:
2022-03-08

Date Received:
2022-05-05

Overall Experience:
1 Star – Very Stressful

Comments:
When I applied processing times were 5 weeks. Waited ages for my passport, was stuck in Liverpool from 14/03 waiting to be examined and it was only after numerous calls and almost a breakdown, as I travel 08/05, for some one to press a button..which they did on 29/04.
Customer services were rubbish and the whole experience was unnecessarily stressful.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-04-07

Date Received:
2022-05-05

Overall Experience:
4 Star – Easy

Comments:
Submitted when wait time on government website said 5 weeks, but it changed to ‘up to 10 weeks’ shortly afterwards so I started to panic. However, my passport was here after 4 weeks and I’m looking forward to my holiday!

This was the Bootle Office. Many people complain that the time between the office receiving your passport and actually telling you they have it can be too long, but mine only took a few working days. Overall, I think all the clickbait articles about passport times at the moment are fearmongering. The vast majority of people seem to be getting them a lot quicker, so try not to panic!

Type of Application:
Adult Passport Renewal

Submission Date:
2022-04-25

Date Received:
2022-05-08

Overall Experience:
5 Star – Very Easy

Comments:
Considering the recent press frenzy I was amazed at the speed and ease of renewal.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-04-21

Date Received:
2022-05-06

Overall Experience:
5 Star – Very Easy

Comments:
Pleasantly surprised to see it processed so quickly, 2 weeks from sending the old passport to getting the new one.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-03-12

Date Received:
2022-05-06

Overall Experience:
3 Star – Average

Comments:
Submitted at same time as family mid March, they all received back in three weeks (even with first child passports) but my renewal got stuck on processing for over 7 weeks until 4th May. If you have a lost passport ref like me, you need to contact HMPO and make sure ref number has been added to your file, they won’t prompt or ask you. Unfortunately it will sit there stuck on processing until you take the action.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-04-10

Date Received:
2022-05-05

Overall Experience:
4 Star – Easy

Comments:
I applied online on 10th April and the website said an average waiting time of 5 weeks. The next day it was updated to say allow 10 weeks. With 9 weeks until my holiday I was worried. It took almost 3 weeks for my old passport for my old passport to be acknowledged even though I knew it had arrived from Royal Mail tracker. After they acknowledged the receipt of my old passport it only took a week to receive the new passport. I think online adult renewals are very fast as they on an automated approval system. It seems to be new and child passports that are taking much longer.

11:59am on 4 May 2022 passport printed
12:37pm on 3 May 2022 application approved
9:18am on 29 April 2022 old passport received
12 April old passport delivered ((Royal Mail tracker)
7:00pm on 10 April 2022 application received
6:59pm on 10 April 2022 application submitted

Type of Application:
Adult Passport Renewal

Submission Date:
2022-04-15

Date Received:
2022-05-06

Overall Experience:
5 Star – Very Easy

Comments:
Took 2 weeks for them to confirm old passport had been received. Following this it took 1 week to process and send out.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-04-14

Date Received:
2022-05-05

Overall Experience:
5 Star – Very Easy

Comments:
Sent to the Durham office on the 14th. Took 2 weeks to acknowledge the documents received but after that everything was processed and passport received in less than a week.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-04-09

Date Received:
2022-05-05

Overall Experience:
3 Star – Average

Comments:
Took just over 2 weeks from old passport being delivered to it showing as received, however once received and in the system the process ran quite quickly. Passport was delivered 8 days after system said docs received. I am in Scotland and sent old passport to Durham Office.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-04-03

Date Received:
2022-04-27

Overall Experience:
5 Star – Very Easy

Comments:
Home photo pointless had to go to a booth to get one. Painless apart from that.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-04-08

Date Received:
2022-05-06

Overall Experience:
5 Star – Very Easy

Comments:
Took 20 days for passport to be marked as received, the rest of the process was very fast – just 10 days.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-04-20

Date Received:
2022-05-06

Overall Experience:
4 Star – Easy

Comments:
Asked for my identity to be verified also

Type of Application:
Adult Passport Renewal

Submission Date:
2022-04-21

Date Received:
2022-05-06

Overall Experience:
4 Star – Easy

Comments:
Took around 10 days to receipt the sent documents sent the same day as the digital submission.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-04-26

Date Received:
2022-05-06

Overall Experience:
5 Star – Very Easy

Comments:
10 days from online application to delivery by TNT ! Very happy as my flights were booked already for travel next month.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-04-01

Date Received:
2022-05-27

Overall Experience:
4 Star – Easy

Comments:
Renewal was straight forward. However partner has applied for first passport at same time and is still waiting to hear anything.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-04-18

Date Received:
2022-05-07

Overall Experience:
4 Star – Easy

Comments:
Pretty quick service. Online form fill easy. TNT delivery not the greatest…had to be in to receive and no timing…only 8am to 8pm.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-04-12

Date Received:
2022-05-03

Overall Experience:
5 Star – Very Easy

Comments:
Took about 2 weeks for them to say it has arrived as I think there was a delay but after that, went quickly.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-04-26

Date Received:
2022-05-06

Overall Experience:
5 Star – Very Easy

Comments:
Unfortunately my husbands passport request was submitted the same day to a different address and his request hasn’t proceeded past them requesting his old passport to be sent which was delivered to them on 27th April.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-04-21

Date Received:
2022-05-06

Overall Experience:
5 Star – Very Easy

Comments:
passport arrived 6 May 2022
Passport printed 5:15pm on 4 May 2022
Application approved 3:18pm on 3 May 2022
Documents received 11:36am on 29 April 2022
Application received 10:29am on 21 April 2022
Application submitted 10:29am on 21 April 2022

I didn’t receive any contact from the delivery company, but it still arrived 2 days after printing.
Smooth service given all the news in the press at the moment.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-04-18

Date Received:
2022-05-06

Overall Experience:
5 Star – Very Easy

Comments:
Applied online 18th April and received adult renewal passport today 6th May. Old passport sent to Peterborough office. Very pleased with turnaround time considering all the bad press in recent weeks.
Application history prior to receipt:
StatusDate
Passport printed 10:21am on 5 May 2022
Application approved 12:47pm on 4 May 2022
Documents received 8:55am on 1 May 2022
Application received 6:07pm on 18 April 2022
Application submitted 6:06pm on 18 April 2022

Type of Application:
Adult Passport Renewal

Submission Date:
2022-04-10

Date Received:
2022-05-06

Overall Experience:
2 Star – Stressful

Comments:
Durham is the worst, other half took 14 days at Bootle same posting date etc.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-04-26

Date Received:
2022-05-06

Overall Experience:
5 Star – Very Easy

Comments:
Once I got photos from a booth the on line application was very easy.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-04-26

Date Received:
2022-05-06

Overall Experience:
5 Star – Very Easy

Comments:
Once I got photos from a booth the on line application was very easy.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-04-14

Date Received:
2022-05-06

Overall Experience:
4 Star – Easy

Comments:
Long wait for them acknowledging receipt of old passport then everything went smoothly and quickly.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-02-19

Date Received:
2022-04-30

Overall Experience:
1 Star – Very Stressful

Comments:
We had to pay £101.00 after 9 and a half weeks, 1 and a half weeks before our flight to be able to go and collect the passport. I was told different information by each person I spoke to.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-04-12

Date Received:
2022-05-06

Overall Experience:
4 Star – Easy

Comments:
Took 2 weeks for arrival of old passport to be acknowledged but was very speedy after that. Was told it had been printed and I’d receive tracking info when despatched. Never got tracking info but arrived days later.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-04-19

Date Received:
2022-05-06

Overall Experience:
5 Star – Very Easy

Comments:
was pretty stressed out throughout the whole thing because i was an idiot and didnt send my passport away for over a week after i first submitted my application, and the week inbetween they officially changed the waiting times from 5-6 to 10 weeks which wasn’t enough time for me but the actual renewal went completely fine. still dont have my old passport back though

Passport printed 10:21am on 5 May 2022
Application approved 12:34pm on 4 May 2022
Documents received 8:55am on 1 May 2022
Application received 9:41pm on 19 April 2022

Type of Application:
Adult Passport Renewal

Submission Date:
2022-04-05

Date Received:
2022-05-13

Overall Experience:
Please Rate out of 5

Comments:
After waiting 2 weeks to say documents received, my passport was printed and sent out very quickly.

Type of Application:
Adult Passport Renewal

Submission Date:
2022-04-11

Date Received:
2022-05-04

Overall Experience:
4 Star – Easy

Comments:
It took 2 weeks from when my old passport was delivered (tracked on Royal Mail) to the passport office updating my application to say they had received my passport. The process was very quick after that – 2 days later my application was approved, 2 more days and it had been printed and then I received it the next week, 2 days after the bank holiday weekend.

1st Child Passport

Type of Application:
First Child Passport

Submission Date:
2022-03-26

Date Received:
2022-04-06

Overall Experience:
4 Star – Easy

Comments:
Bootle office – took 2 weeks to acknowledge documents being received. Was delivered next day (6th May) after being printed. Applied online.

Passport printed 1:25pm on 5 May 2022
Application approved 9:17am on 4 May 2022
Documents received 2:47pm on 13 April 2022
Documents sent 28/03, tracking confirms delivered 29/03

Type of Application:
First Child Passport

Submission Date:
2022-03-26

Date Received:
2022-04-06

Overall Experience:
4 Star – Easy

Comments:
Bootle office – took 2 weeks to acknowledge documents being received. Was delivered next day (6th May) after being printed. Applied online.

Passport printed 1:25pm on 5 May 2022
Application approved 9:17am on 4 May 2022
Documents received 2:47pm on 13 April 2022
Documents sent 28/03, tracking confirms delivered 29/03

Type of Application:
First Child Passport

Submission Date:
2022-03-29

Date Received:
2022-05-06

Overall Experience:
2 Star – Stressful

Comments:
Stressful as we have a holiday booked very soon and lots in the media about delays! Similar timeline to lots posted here; long delay to recognise documents arrived – sent specials next day delivery but no update on the tracker for 2 weeks – knew they had been signed for via royal mail tracker. Then a delay of another two weeks before application approved – this part was the most stressful! Once approved the process is very quick. Has come in 5 1/2 weeks so not bad, stress mainly due to horror stories and the rubbish tracker!

Passport printed 6:27pm on 4 May 2022
Application approved 7:28pm on 3 May 2022
Documents received 8:18am on 14 April 2022
Application received 7:55pm on 31 March 2022
Identity details received 7:55pm on 31 March 2022
Email sent to person confirming your identity 8:56pm on 29 March 2022
Ask someone to confirm your identity 8:53pm on 29 March 2022
Application submitted 8:53pm on 29 March 2022

Type of Application:
First Child Passport

Submission Date:
2022-04-02

Date Received:
2022-05-06

Overall Experience:
5 Star – Very Easy

Comments:
The process itself was very straightforward, with good communication with email and text updates. However, the recent reports about the processing times made it feel a stressful experience.

Type of Application:
First Child Passport

Submission Date:
2022-03-26

Date Received:
2022-05-03

Overall Experience:
3 Star – Average

Comments:
The overall turnaround was less than 6 weeks, with the main delay being about 2 weeks before they received our documents which was really stressful. I’d really recommend going Fast Track – less time for things to go wrong!

Type of Application:
First Child Passport

Submission Date:
2022-04-02

Date Received:
2022-05-07

Overall Experience:
5 Star – Very Easy

Comments:
Arrived on 35th day so exactly 5 weeks which is what was quoted by gov website when I applied. Took 11 days to confirm receipt of docs and then 20 days after that until approved. Printed day after that and then received 3 days later by TNT (got text from TNT in the morning to advise delivery would be that day).

Overall, given how busy they are it was a great service. Docs sent to Peterborough.

Application history
StatusDate
Passport printed 6:27pm on 4 May 2022
Application approved 6:44pm on 3 May 2022
Documents received 7:09pm on 13 April 2022
Application received 2:14pm on 2 April 2022
Identity details received 2:14pm on 2 April 2022
Email sent to person confirming your identity 1:44pm on 2 April 2022
Ask someone to confirm your identity 11:36am on 2 April 2022
Application submitted 11:36am on 2 April 2022

Type of Application:
First Child Passport

Submission Date:
2022-03-24

Date Received:
2022-05-06

Overall Experience:
3 Star – Average

Comments:
Was expecting more docs requested due to wife’s maiden name on passport but married name on birth certificate. Only requested birth certificate at application. Phoned a few times to chase. Just said wait. Advised us of 2 week upgrade service. But didn’t need it
Passport printed 10:21am on 5 May 2022
Application approved 12:26pm on 4 May 2022
Documents received 12:02pm on 14 April 2022
Application received 9:00pm on 24 March 2022
Identity details received 8:59pm on 24 March 2022
Email sent to person confirming your identity 11:59am on 24 March 2022
Ask someone to confirm your identity 11:40am on 24 March 2022
Application submitted 11:40am on 24 March 2022

Type of Application:
First Child Passport

Submission Date:
2022-03-22

Date Received:
2022-05-06

Overall Experience:
3 Star – Average

Comments:
Application history
StatusDate
Passport printed 7:47pm on 3 May 2022
Application approved 1:49pm on 2 May 2022
New photo received 1:47pm on 2 May 2022
Photo rejected 9:52am on 2 May 2022
Application received 10:32am on 13 April 2022
Documents received 10:32am on 13 April 2022
Identity details received 10:31am on 13 April 2022
Email sent to person confirming your identity 8:30pm on 29 March 2022
Ask someone to confirm your identity 8:06pm on 22 March 2022
Application submitted 8:06pm on 22 March 2022

Made a mistake during the application with the name. Needed to send a cover letter explaining, hence the delay at the Start. Stressful as had email back saying applications without mistakes will take 10 weeks so I was expecting a long wait and potential miss my holiday at the start of June. So relieved when returned in good time. TNT also gave a delivery time of between 8-8 and didn’t even turn up the first day. Second day was dropped on letter box.

Type of Application:
First Child Passport

Submission Date:
2022-03-30

Date Received:
2022-05-06

Overall Experience:
5 Star – Very Easy

Comments:
The online application was very straightforward and sending the documents requested wasn’t an issue. The hardest part was the wait between each stage (the documents being scanned on then the application being looked at and approved). When I applied the timeframe was 5 weeks but that changed to 10 weeks about a week later. With that and all the worrying media coverage I was extremely worried I wouldn’t get it in time (even though I left 10 weeks before we fly) but I got it in 5 weeks and 2 days!

Type of Application:
First Child Passport

Submission Date:
2022-03-07

Date Received:
2022-04-25

Overall Experience:
5 Star – Very Easy

Comments:
The staff are very helpful. I was extremely stressed but it was my own fault for leaving it so late.

Type of Application:
First Child Passport

Submission Date:
2022-04-08

Date Received:
2022-05-06

Overall Experience:
Please Rate out of 5

Comments:
The only stress I experienced was due to media coverage about passport wait times. I applied for the baby’s first passport and exactly 5 weeks later it was on my door mat.

It took a week for them to “receive” my supporting documents, then I heard nothing for three weeks. I got a message this Wednesday saying it had been approved and now (Friday) the passport is in my hand.

Type of Application:
First Child Passport

Submission Date:
2022-04-03

Date Received:
2022-05-06

Overall Experience:
4 Star – Easy

Comments:
At time of me applying it said the average time was 5 weeks received the passport back just under the 5 weeks. The bit that took the longest was waiting for the application to be approved after they had received the documents.

Passport printed 9:53pm on 4 May 2022
Application approved 8:57pm on 3 May 2022
Documents received 11:41am on 12 April 2022
Application received 4:01pm on 3 April 2022
Identity details received 3:59pm on 3 April 2022
Email sent to person confirming your identity 2:17pm on 3 April 2022
Ask someone to confirm your identity 2:14pm on 3 April 2022
Application submitted 2:14pm on 3 April 2022

Type of Application:
First Child Passport

Submission Date:
2022-04-02

Date Received:
2022-05-06

Overall Experience:
4 Star – Easy

Comments:
I was really anxious about the whole process as we were hoping to travel 14th June. The longest process was waiting for our documents to be updated as received (this took 2 and a half weeks). After this the rest of the process was only 3 weeks. We had no updated on the tracking, which I was expecting, between documents received and application approved. I thought from what I’d seen online that there would be an application in progress stage but this didn’t happen for us. Overall not too bad, but perhaps some more tracking updates to know it’s being dealt with would help with some of the anxiety!

Type of Application:
First Child Passport

Submission Date:
2022-03-30

Date Received:
2022-05-05

Overall Experience:
5 Star – Very Easy

Comments:
Baby’s birth certificate has not been sent back yet but not a long wait for the passport

Type of Application:
First Child Passport

Submission Date:
2022-03-29

Date Received:
2022-05-05

Overall Experience:
Please Rate out of 5

Comments:
Applied online on the 29th March, took 2 weeks for them to acknowledge the documents recieved.
Asked for identity verification twice. Approved 3rd May.
Printed 4th May
Arrived 5th May.
One thing I will say is that I never received a message from the courier saying the document was arriving that day, I came home and it was waiting for me. No signature required!
At time of application, it stated a 5 week wait. Overall I waited just under 5 weeks.

Child Renewal

Type of Application:
Child Renewal

Submission Date:
2022-04-08

Date Received:
2022-04-25

Overall Experience:
5 Star – Very Easy

Comments:
No problem at all!

Type of Application:
Child Renewal

Submission Date:
2022-04-01

Date Received:
2022-05-12

Overall Experience:
3 Star – Average

Comments:
Been waiting four over 5 weeks and I’m ringing all the time not getting anyone to call me back

Type of Application:
Child Renewal

Submission Date:
2022-04-07

Date Received:
2022-05-06

Overall Experience:
5 Star – Very Easy

Comments:
It took a long time for the documents to be marked as received (I think 12-16 days from sending)

Type of Application:
Child Renewal

Submission Date:
2022-04-22

Date Received:
2022-05-06

Overall Experience:
5 Star – Very Easy

Comments:
2 of 3 requested – returned quickly.

Type of Application:
Child Renewal

Submission Date:
2022-04-22

Date Received:
2022-05-03

Overall Experience:
5 Star – Very Easy

Comments:
1 of 3 requested – returned quickly

Type of Application:
Adult Renewal (Overseas Application)

Submission Date:
2022-04-09

Date Received:
2022-05-06

Overall Experience:
Please Rate out of 5

Comments:
Still waiting for passport but info for everyone, they are saying it can take up to 3 weeks for your received documents to be scanned onto their system so you should contact them after that time

Type of Application:
Child Renewal

Submission Date:
2022-04-05

Date Received:
2022-05-05

Overall Experience:
4 Star – Easy

Comments:
Reasonably quick, there was a week delay from our end in sending in old passport.

Type of Application:
Child Renewal

Submission Date:
2021-12-01

Date Received:
2022-05-05

Overall Experience:
1 Star – Very Stressful

Comments:
Super stressful process and still awaiting for another renewal for over 12 weeks.

Type of Application:
Child Renewal

Submission Date:
2022-04-11

Date Received:
2022-05-06

Overall Experience:
5 Star – Very Easy

Comments:
Whole process worked well with good communication about the progress of my application.

Type of Application:
Child Renewal

Submission Date:
2022-03-31

Date Received:
2022-05-06

Overall Experience:
3 Star – Average

Comments:
Bootle Office
Child renewal with name change
Application submitted 31.03.22
Documents received 14.04.22 (documents delivered 05.04.22 confirmed with Royal Mail)
Application Approved 04.05.22
Passport Printed 05.05.22
Passport delivered 06.05.22 (via TNT)

When I applied waiting time was 5 weeks, then went up to 10 weeks the week after, made me very nervous as flying end of May and hearing some of the horror stories people have experienced.
Overall I think the process communication could be improved the wait from documents received for 3 weeks with no update was agonising but worked out in the end.

1 Week Fast Track

Type of Application:
1 Week Fast Track Service

Submission Date:
2022-05-04

Date Received:
2022-05-07

Overall Experience:
5 Star – Very Easy

Comments:
Hard to get appointment but once there seen 30 mins early and out in 10 mins.

Type of Application:
1 Week Fast Track Service

Submission Date:
2022-05-03

Date Received:
2022-05-07

Overall Experience:
4 Star – Easy

Comments:
Lucky to get an appointment. After that very quick and easy. Glasgow office.

Overseas Applications

Type of Application:
Adult Renewal (Overseas Application)

Submission Date:
2022-04-04

Date Received:
2022-05-06

Overall Experience:
2 Star – Stressful

Comments:
NEW PASSPORT RECEIVED IN USA: 6 May 2022
Passport printed: 2 May 2022
Application approved: 28 April 2022
Documents received: 26 April 2022
OLD PASSPORT ARRIVED AT PASSPORT OFFICE BASED ON TRACKING DATA: 8 April 2022
OLD PASSPORT MAILED FROM USA: 4 April 2022

Actual processing time not too bad – exactly 4 weeks between Passport Office receiving my old passport, and me receiving my new one in the USA. However, there was an 18-day delay between them actually receiving my old passport, and acknowledging receipt of it.

This was extremely concerning and prompted several calls to their advice line – which was always too busy to even get in the queue. Passport Office would be greatly helping themselves and the passport applicants by posting accurate times for this delay. All I saw was “up to 2 weeks to acknowledge receipt”, so it was very concerning to go over that and hear nothing.

Type of Application:
First UK Passport (Overseas Application)

Submission Date:
2022-03-15

Date Received:
2022-05-06

Overall Experience:
4 Star – Easy

Comments:
Submitted March 15
Identity confirmed March 15
Application received March 16
Documents received April 11
Application approved April 27
Passport printed April 29
Delivered to BC Canada, May 6

Type of Application:
Adult Renewal (Overseas Application)

Submission Date:
2022-03-24

Date Received:
2022-05-07

Overall Experience:
3 Star – Average

Comments:
In the end pretty good but communication pretty average!

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