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#11612
Jessica2285
Participant

I rang again today as still no approved for my daughter renewal which has been 8 weeks and spoke to a lovely man and he said that he is going to chase Durham up as by the time it’s all done it be over the 10 week mark which is their fault not min.Apparently the hold up is them linking my marriage certificate on my application to my daughters but he said it should of been done by now.He took my new passport number and sent that to them in the email asking can they use this to check I’m her mum instead of using my marriage certificate as I was told not to send it in as they can cross reference it will my application and I’m to call back Thursday for a update if I haven’t heard anything if not they will chase it again and I’ve got to give it to Monday then if not the manager is going to get involved and sort it as I put her application in plenty of time for our holiday plus we all got ours back even tho there was a problem with my it got sorted and was approved the same day and they have everything they need. He just said I’m just warning you it be over the 10 week period but they will try and get it approved before we go away on may. So fingers crossed ,I get it sorted soon.